Workplace Experience Manager

CHANEL is looking for a Workplace Experience Manager to join our Operations Team in Piscataway, NJ. This corporate location is a mixed-use facility that supports the import and distribution of CHANEL’s Fragrance & Beauty, Watch & Fine Jewelry and Fashion products to the U.S. market along with the Research & Innovation labs, After Sales workshops, Finance and Technology office spaces. In this role, you will manage our growing office; leading all projects, initiatives, and programs that contribute to creating a work environment that employees can thrive in. You will need strong people management/coaching and program management skills, have the ability to think on your feet, make quick decisions, and delegate, but also be ready and willing to roll up your sleeves and get to work. This role will require exceptional communication skills, the ability to be resourceful, and the ability to work well and create constructive relationships with a diverse range of personalities. Section 2: What impact you can create at CHANEL: This is an opportunity to share the unique missions and responsibilities of the role. Focus more on the strategic, high level big deals- do not be afraid to mention the literal impact they will have! This should get candidates excited about the opportunity.

• Manage/Supervise on-site subcontractors involved in activities like reception, mail, event planning, files and records, cleaning, office supply, cafeteria service, and office equipment.
• Update and maintain site floorplan showing seat assignments, occupancy, group names. Provide monthly reporting on occupancy metrics.
• Track Facilities related expenses. Reconcile vendor invoicing to ensure accuracy and resolve billing issues. Provide support to Accounts Payable and assist with invoice processing as needed.
• Responsible for the coordination and execution of small facility projects that may include cubicle moves, tenant/building improvements, maintenance, repairs, etc.
• Create and manage the process for determining specific needs of the space, including furniture needs, office and kitchen supplies, and pertinent repairs and maintenance, as well as office projects, tasks, and duties as needed
• Support all site-specific projects and initiatives to improve the workplace through writing policies, procedures, and making physical improvements to the office
• Build and strengthen relationships with site Leaders and internal stakeholders to continually improve our office operations
• Establish relationships with vendors and have budget oversight into our programs while partnering with your manager to inform program decisions
• Partner with Workplace managers and team members in our other corporate location to share best practices, align processes, and ensure employees receive a consistent experience
• Use our service ticketing system for receiving and responding to service, repair & maintenance requests, determining the nature of the problem(s) and either completing the request or recommending appropriate solutions to employees promptly while maintaining the assigned SLAs
• Prepare workstations for new hires
• Assist with coordination and communication of emergency evacuation procedures and drill coordination
• Partner closely with Operations Executive Assistant in planning and executing employee engagement events
• Support in project initiation by following a standardized vendor identification and setup process by partnering with Procurement and Legal
• Assist in the development of standardized project management process that can be utilized across the department as a project playbook
• Support the Corporate COVID testing and PPE distribution program
• Partner with Operations F&B and Fashion teams to support employee sales events

Section 3: You are energized by… What motivations and behaviors will allow a candidate to be successful in this role? This is an opportunity to elaborate on our Vital Behaviors!

• Working with passionate teammates in a highly collaborative environment
• Navigating complexity and supporting consistent transformation and change
• Driving to delight our employees and guests, take initiative, and offer unique solutions that deliver on, and exceed, their expectations
• Dreaming big and starting small - thoughtful process of analyzing data and circumstances to solve problems and reach a well-reasoned solution
• People leadership, coaching and development
• Connecting the dots on problems, bring a key eye for details and expert problem perception

Section 4: What you will bring to the team. This is where you can list specific skills, experiences and demonstrated expertise that you need candidates in this role to have to be successful. Important to think about the missing pieces or voices from your current team and where a new perspective can add value! How can diversity of thought enhance the output of your team? Position Logistics: If there are unique characteristics about a job’s responsibilities or requirements, we must list them transparently for candidates to see before applying. Ideally, position logistics will share travel requirements, if any lifting is required, if a role is hybrid or has direct reports, or requires any unique qualifications or commitments.

• Effective communication skills with all employee levels including public speaking skills and presence in meeting environment.
• Ability to operate seamlessly in a fast paced, ever-changing environment.
• Ability to meet critical deadlines, handle/switch multiple priorities when needed and maintain grace under pressure.
• Ability to use Microsoft Office suite
• 4-year degree from an accredited institution in business administration or 5+ years of workplace services and/or hospitality
• Ability to continuously learn and apply new methods and techniques
• Proven punctuality and attendance record
• Experience in managing external contractors
• Demonstrated leadership, communication, and interpersonal skills

Section 5: What skills will you learn? What experiences might you have? (This is best leveraged for internal job posting to best attract internal talents) What will the candidate develop and learn in the role? What growth opportunities exist within this role? (Skills or experiences.)

• Enhance project and vendor management Skills
• Challenged to grow and manage a team that directly supports all the departments that reside in the facility
• Support facility wide projects and events
• Opportunities for visibility to senior leadership
• Direct leader committed to individual development
• Partner with our corporate sustainability group to enhance Chanel’s positive social and environmental imprint in the world.