Wires Cross Channel Delivery & Operations VP Product Manager

The Chase Payments tribe continues to rapidly evolve as we respond to the growing needs of our clients. We are seeking a detail oriented team player who will drive Operational excellence for Wires across all of our channels and segments - Consumer, Commercial, Private Bank, Digital, Branch.

The ideal candidate is a highly organized and self-motivated leader who is process and controls oriented, has a heart for designing frictionless products, and has the ability to coalece a cross functional team to deliver improvements for our clients. Candidate must have experience with both controls and regulatory proceses.

Roles & Responsibilities:

End to end management of current Wires product, including managing:

• Processes, controls, & risk framework to ensure all regulations and firm policies are met
• Channel and segment stakeholders to ensure prioritization / communication
• Fraud NCL losses and Aithentication lead - with the global of reduce the losses to the firm and reducing outsort
• Branch processes, while facilitating transaction migration to digital
• Analytics to define new opportunities and examine performance
• Incoming wire policies and procedures
• Single Point of Contact for audit and controls
• Single Point of Contact for Wire escalations

Requirements:

• 5+ years product leadership experience; Financial Services experience strongly preferred; payments and retail experience preferred
• Proven track record of managing a product in production and managing sucessful controls, including audits and regulatory reviews
• Comfortable in the weeds to identify, put guardrails around, and address issues in a timely manner
• Strong ability to analyze opportunities & problems, recommend solutions, and communicate effectively & confidently (both verbal and written)
• Strong influencing and partnership / collaboration skills to drive cross-functional team
• Ability to productively work in a matrix management organization
• Positive, team-oriented attitude and inspiring leadership skills a must
• Ideal candidate with payment or wires experience

Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.

Equal Opportunity Employer/Disability/Veterans