Wireless Field Technician

Date Revised: August 2019

Job Title: Wireless Field Technician

Classification: Non-Exempt, Hourly

QUALIFYING QUESTIONS

Do you enjoy working outdoors? Do you have carpentry, plumbing, electrical, or general home construction experience? Are you excited about delivering broadband to residential and business customers by installing outdoor wireless equipment?

If so, then you should consider applying for this position with Joink!

ABOUT THE COMPANY

Joink, LLC was founded as an Internet Service Provider, providing dial-up, DSL and fixed wireless broadband Internet services. Today, the company provides connectivity for customers who span the landscape from residential to enterprise using technologies that include leased lines, unlicensed wireless, licensed wireless, and fiber optics. Also, the company provides managed hosting services including virtual machine, web/email, and offsite backup storage. And finally, the Company’s technology services group leverages its enterprise knowledge of networking, software, storage, and telephony technologies to provide design, installation, and continued supported around key technologies from companies such as VMware, Cisco UCS, IBM, Veeam and Microsoft.

POSITION SUMMARY

The Wireless Field Technician helps to install and maintain the infrastructure supporting wireless communications systems. Wireless communications systems encompass wireless Internet access, satellite systems, and related equipment.

REPORTS TO (JOINTLY)

• Connectivity Manager
• Service Manager

SUPERVISES

• No direct reports
• May lead, train, or participate in work team assignments

DUTIES AND RESPONSIBILITIES

This associate has the following key responsibilities:

• Perform new installation or disconnection of wireless internet service at customer location.
• Carry out periodic work to maintain the wireless networks.
• Travel on site to customer location to troubleshoot, assist and resolve problems.
• Maintain inventory of necessary materials and tools for company vehicles.
• Recognize, practice, and ensure safety rules and procedures.
• Keep company vehicle in clean, professional appearance.
• Other duties as assigned.

QUALIFICATIONS

Key qualifications required to fill this position are:

• High school education or equivalent required
• Excellent verbal communications and interpersonal skills
• Good customer service skills
• Valid driver’s license and clean driving record
• Possess basic computer skills
• Familiar with electronics, digital radio technology, and cellular systems
• Ability to use measuring and diagnostic tools to test, adjust, and repair electronic equipment
• Must be willing to learn new technologies and perform additional duties as needed

WORKING CONDITIONS

• Monday – Friday, 8 AM – 5PM
• Must be able to work some overtime as needed and/or without advance notice
• Predominately outside, year round
• Ability to carry and climb 75 lb. ladder and climb customer owned TV towers
• Must be able to work some overtime as needed and/or without advance notice

PAY RANGE

• $15 to $18 / hour

WHEN APPLYING

• Please prepare a cover letter explaining why you are an excellent fit for this position
• Please outline all work experience, detailing any relevant work experience
• Please outline all training and certifications achieved