Wholesale Payments _ Implementation Manager, Associate

The Corporate & Investment Bank is a global leader across investment banking, wholesale payments, markets and securities services. The world's most important corporations, governments and institutions entrust us with their business in more than 100 countries. We provide strategic advice, raise capital, manage risk and extend liquidity in markets around the world.

J.P. Morgan Wholesale Payments (formerly Treasury Services) provides cash management, liquidity, commercial card, foreign exchange and escrow solutions to clients across the world. Teams are constantly innovating, using the latest technology and data analytics to deliver specialized solutions to help clients grow and streamline their businesses. The organization combines four lines of business: Merchant Services, Treasury Services, Commercial Card and Trade Finance to help clients manage working capital and increase operational efficiency.

This is a client-facing role where you will interact with a client's business and technical resources in order to effectively oversee and project manage the delivery of treasury services/cash management products and solutions. Excellent client relationship and project management skills are essential.

The candidate must be able to consult with clients to understand their technical and business needs throughout the implementations process, then coordinate multi-disciplinary internal and client teams to deliver in an on-time, efficient manner. The candidate will be responsible for opening accounts across multiple regions, setting clients up on JPM Access, managing complex implementations that may take weeks to be completed across multiple phases while also managing multiple requests and clients simultaneously. The candidate must also ensure all approvals, signoffs and client documentation are obtained, timelines and responsibilities are communicated, and hand-off to the ongoing relationship team is smooth. They also must be able to support broader program management of large clients.

Ultimately this role is responsible for ensuring client business requirements are understood and satisfied throughout the implementation of payment solutions and delivery against the RFP agreements, while working closely with clients, Sales, Product, Operations, and Client Service. The candidate will be responsible for early engagement activity; participating in finalist presentations, reviewing implementation requirements with clients pre-mandate, and supporting the roll-out of new products in the Wholesale Payments space.

Other responsibilities:

• 
  Attend and lead client engagement calls including recurring project status meetings
• Conduct scoping meeting(s) with client to ensure product and technical requirements are understood and satisfied in accordance with the client's business and technical needs, as well as, the firm's capabilities
• General project management such as: prepare Project Charter and/or Statement of Work outlining product implementation options and timeline; use tracking tools and systems to document current status, issues, and risks for all active projects;
• Serve as an effective point of escalation on behalf of client
• Attend meetings and training as required to continue development and product knowledge
• Provide support to team colleagues when requested; be a subject matter expert for products supported - and support roll-out of new or enhanced products and set-up of pilot clients
• Attend and demonstrate knowledge and value on pre-implementation calls with clients and Sales.
• Identify and communicate process gaps and improvements opportunities; express willingness to own improvement initiatives; recognized by partners as a process expert with ability to drive improvements
• Be nimble, adapt quickly, and influence partners
• Adhere to all JPMorgan Chase department policy and procedures

Qualifications:

• Seasoned project management and problem-solving skills required; Project Management Institute Certification a plus
• Client servicing or client-facing experience strongly preferred
• BA/BS degree with 5+ years of relevant industry experience (e.g., cash management, payment systems or treasury services experience); experience with technical payment solutions such as APIs and e-wallets a plus
• Excellent verbal and written business and technical communication skills; ability to tailor messaging to relevant audiences
• Excellent analytical skills and attention to detail required
• Effective issue resolution and escalation skills
• Excellent time management and prioritization skills
• Able to work in a collaborative team environment and partner with colleagues
• Willingness to learn and adaptable to change
• Proficient in use of Microsoft products (Excel, Word, Project, PowerPoint)
• Travel up to 25%

JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.

Equal Opportunity Employer/Disability/Veterans