Weis 2 Go Associate (Online Shopping)

SUMMARY

Serves customers professionally, performing all related checkout procedures in an efficient, prompt and friendly manner. Accountable for all funds collected to ensure accuracy and a balanced register in compliance with company policies and procedures.

The associate is responsible for the functions below, in addition to other duties as assigned:

• Smiles and greets customers, answers customer questions and helps resolve customer concerns promptly in a polite and professional manner. Follows company policies relating to customer check out to increase customer satisfaction
  
• Responsible for identifying and shopping customer orders in a timely fashion to ensure the customer receives an accurate and fresh order every time.
  
• Operates front-end scanning equipment and register, performs all related check out procedures including properly bagging merchandise efficiently and placing merchandise in customer’s cart.
  
• Must contact customers, by phone, to address any questions or concerns.

• Operates console and picker devices to ensure accuracy.

• Maintains knowledge of weekly ads, marketing promotions and store layout to answer customer questions.

• Maintains accuracy during the transaction, ensuring the customer is charged for all items and appropriate funds are collected, including cash, checks, electronic payment and coupons. Maintains proper security measures and cash drawer accounting procedures, avoiding overages and/or shortages. Follows all store and legal guidelines regarding sale of tobacco and alcohol.
  
• Responsible for general sanitation in the department. Follows cleaning schedules and department guidelines to ensure that work areas, equipment, counters, display cases, etc. are well maintained, clean and meet all health and OSHA requirements. Disposes of trash properly.
  
• Ensures smooth function of department and store by cooperating with co-workers and superiors. Responsible to continuously improve job performance.

• Responsible for utilization of all company provided Personal Protected Equipment (PPE). Including but not limited to: cut resistant gloves, safety cutters, company sponsored footwear, etc.
  
• May also be called upon to assist in other departments.

This position currently has no supervisory responsibilities.

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Qualification Requirements

To perform this job successfully, the associate must be able to perform each essential duty satisfactorily with or without an accommodation. The requirements listed below are representative of the knowledge, skills, and/or abilities required:

Education and/or Experience

Completed or working towards a High School Diploma or General Education Degree (GED).

No prior experience required.

Language Skills

Ability to read, simple verbal or written instructions; ability to write short memos/messages. Able to communicate information effectively one on one, and in small groups (customers and co-workers).

Mathematical Skills

Ability to add and subtract two digit numbers and to multiply and divide with 10s and 100s. Able to perform these operations using American units of money, weight, volume, and distance.

Reasoning Ability

Ability to apply common-sense understanding to carry out simple one- and two-step instructions. Ability to deal with standardized situations with only occasional or no variables.

Other Skills, Abilities, and/or Training

The following qualities are required:

• Minimum sixteen (16) years of age. Reason: Minimum labor requirements
• Ability to pass drug test
• Committed to providing customer service that makes both internal and external customers feel welcome, important, and appreciated.
• Ability to preserve confidentiality of information.
• Ability and willingness to move with purpose and a strong sense of urgency.
• Ability to work overtime on an occasional basis
• Accuracy and attention to detail.
• Ability to organize and prioritize a variety of tasks/projects.
• Familiarity with industry/technical terms and processes, helpful.
• Ability to work within strict time frames and resolute deadlines.
  Certificates, Licenses, and/or Registrations
  EPA Class C Operator Certification
  Physical Demands
  The physical demands described below are representative of those that must be met regularly to successfully perform the essential functions of this job. The associate is:
• Regularly required to do the following activities:
• Walk- move about on foot to accomplish tasks, particularly for long distances or moving from one work station to another.
• Balance, Stoop, kneel, crouch, and/or crawl.
• Climb stairs and/or ladders.
• Stand dynamically to perform a function and move to perform another.
• Stand statically in one place to perform a function without changing location.
• Reaching- Extending hand(s) and arm(s) in any direction
• Lift up to twenty (20) pounds and carry a distance of ten (10) feet.
• Push and/or pull up to twenty (20) pounds a distance of ten (10) feet.
• Talk and hear; verbally express ideas and impart information or instructions.
• Use hands to finger, grasp, and/or feel; the ability to pick, pinch with fingers, type, seize, hold, apply pressure, or turn with hands; and perceive attributes of objects and materials, such as size, shape, temperature, or texture, by touching with fingertips.
• Visual:
• Close- clear vision at 20 inches or less
• Distance- clear vision at 20 feet or more
• Color- ability to identify and distinguish colors
• Peripheral- ability to observe an area that can be seen up and down or to the left and right while eyes are fixed on a given point
• Depth- three-dimensional vision, ability to judge distances and spatial relationships.
• Adjust focus- ability to adjust the eye to bring an object into sharp focus after looking at something at a closer or greater distance.