Waterpark Maintenance Manager

At Great Wolf, the Waterpark Maintenance Manager leads a team of technicians to keep waterpark running and ensures a safe and fun environment for guests. The Manager is responsible for leading the installation, maintenance and repair of aquatic equipment ensuring functionality that meets all required quality standards, resulting in maximum operating time and customer satisfaction.

Essential Duties & Responsibilities

• Responsible leadership of staff members, including; recruiting, hiring, training, and maintaining appropriate staffing levels for the department
• Perform supervisory tasks of a team, including resolving conflict, coaching and developing others, promoting teamwork, and performance management
• Oversee the implementation of all waterpark property and equipment repairs and preventative maintenance, monitor life safety systems
• Oversees and ensures that the administration of the department is in compliance with all corporate and brand standards and all federal, state and local laws
• Oversees, delegates, and performs as necessary maintenance and repair work on the waterpark equipment
• Understands pool chemistry and general pool maintenance practices
• Completes and maintains certification training in Aquatic Facility Operator and/or Certified Pool Operator programs
• Perform tasks efficiently and in compliance with all safety rules and regulations
• Uses and reinforces safe chemical handling in addition to following and adhering to MSDS practices and procedures as outlined by GWR standards, OSHA, EPA, Green Seal, and Federal, State, and Local laws
• Plans and completes successful annual shutdowns by coordinating with the Aquatics Director, Director of Engineering, Lodge General Manager, and associated contractors
• Maintains records and documentation according to corporate, industry, and government standards
• Schedules staff to ensure operational excellence, while keeping within budgetary limits
• Follow and enforce procedures that ensure the security of inventory such as tools, supplies, equipment, furniture, televisions, etc.
• Monitor supplies and inventory in a timely and efficient manner, minimizing waste and ensuring that equipment is prepared and operational for the next shift
• Monitors work order volume and prioritizes assignments for team as necessary
• Inspects work assignments by maintenance staff to ensure that work is completed in a timely manner and within specifications
• Manages shift operations including staff scheduling, training and coaching.
• Assists the Director of Engineering in reviewing Market Metrix comments to follow up with any necessary actions for their area of responsibility
• Assists Director of Engineering in managing labor, forecasting, and inventory processes for their area of responsibility

Basic Qualifications & Skills

• Bachelor's degree in business, engineering or related field (or equivalent education/experience)
• 1+ year supervisory/leadership experience
• Minimum 3 years experience in general maintenance, HVAC, plumbing, or waterpark maintenance
• Working knowledge of chemicals, tools, equipment, and supplies used in providing comprehensive building/water park maintenance services
• Successful completions of criminal background check and drug screen
• Availability to work flexible hours and varied shifts including weekends and holidays, as required

Desired Qualifications & Traits

• Previous resort maintenance experience
• Expert at hands-on equipment maintenance
• Able to develop, implement, and monitor programs that adhere to all appropriate regulations, including: Ergonomics, Emergency Response, Injury and Illness Prevention, and Hazard Communications

Physical Requirements

• Able to lift up to 75 lbs.
• Able to bend, stretch, and twist
• Able to sit or stand for long periods of time
• Able to climb multiple flights of stairs on daily basis and walk frequently