Warehouse Agent

The Warehouse Agent position coordinates the picking function of the warehouse, responding to communication from sales teams and ensuring the warehouse departments are operating on the correct information. A typical day as a Warehouse Agent consists of reviewing open orders from the sales teams, processing changes to orders, assigning pick priority, and communicating pick orders to the Warehouse team. The Warehouse Agent is also responsible to ensure that inventory is updated when product is customized for individual orders. Agents work closely with other warehouse employees to ensure products are received, stored, and shipped both safely and efficiently.

The Warehouse Agent reports to the Picking Supervisor and may report to the Knox or Ridge warehouse location depending on volume and business needs.

Founded in 1989, SHI International is an $11 billion global provider of IT solutions and services. SHI currently has 5,000 employees worldwide.

To learn more about SHI International Corp, visit our website: www.shi.com/careers

• World Class Facility includes on site gyms and cafeterias
• Ongoing opportunities for personal and professional growth and development due to our strong promote from within philosophy
• Work in an up-beat, creative, and fun environment
• Benefits including medical, vision, dental, 401K, and flexible spending

• 
  Query the warehouse management system (WMS) to generate and print pick tickets
• Sort pick tickets by customer, delivery method and priority/urgency
• Organize pick tickets for our pickers to retrieve and complete in order or priority/urgency
• Cancel pick tickets upon request from the sales force
• Provide replacement products to our configuration techs for defective items
• Report receiving purchase order (PO) issues such as damages, shortages, overages or incorrect products to our vendors
• Resolve requests from other departments, including:
  • Order modification
  • Order cancelation
  • Configuration staging requests
• Return of products to inventory by physical retrieving the item and verifying stock levels, counts, and navigating the WMS
• Troubleshoot WMS issues that prevent or delay the printing of pick tickets with developers and technical departments
• Transfer inventory to and from configuration room or returns department upon request

• Associate’s degree and 1 year in Warehouse experience or minimum 2 years warehouse/office combined experience
• Must be able to communicate (verbal/written) in English
• Ability to operate a computer and navigate in a Windows based platform

• Ability to work in a fast paced environment
• Ability to take direction and follow instructions
• Ability to be detailed oriented
• Ability to complete tasks with accuracy and efficiency
• Ability to work independently or part of a team

• Ability to show initiative to complete tasks without direct instruction
• Ability to understand and apply management feedback
• Ability to demonstrate professional attitude
• Ability to multi task and prioritize work
• Excellent communication skills(written/verbal)

• Excellent troubleshooting skills
• Excellent organizational skills

Preferred skills:

• Ability to operate a forklift

• Overtime and weekend work are available, and may be required throughout the year
• Position requires the ability to move or lift up to 50lbs

• FLSA Status: Non-Exempt