VP Operations (Field Operations)

The Vice President of Operations provides compliance monitoring, training support, leadership, and guidance to Regional Managers and clinic personnel in assigned region in order to ensure the overall well-being and safety of patients and Crossroads as an organization.

Must have healthcare, multi-state, multi-site and revenue experience over $45M. Must relocate to Greenville, SC (or be in Atlanta or Charlotte). Must be willing to travel as this manages the field centers for several regions.

Essential Duties and Responsibilities include the following and other duties that are assigned.

• Provide compliance monitoring for the regions through various means such as reviewing compliance and regional manager audits followed by implementing corrective action plans based on deficits.
• Supervise all business affairs for multiple locations ensuring the centers meet business and compliance guidelines.
• Coordinate with the Regional Managers to establish and maintain effective communication between regulatory agencies and the facilities as well as communication with corporate compliance.
• Partner with Regional Managers to demonstrate and model the Crossroads INSPIRE culture through team, clinic, patient, and community relations.
• Responsible for appropriate cost-effective staffing models for both OBOT and OTP centers while ensuring regulatory compliance.
• Team up with recruiting to clearly articulate all staffing needs, including high priority requisitions.
• Full P&L responsibility for their territory and the business units captured within, including labs.
• Team up and Collaborate with HRBP to assist, coach, and manage staff.
• Coordinate and provide leadership to Regional Managers to ensure centers run efficiently, effectively and provide high quality treatment at each center.
• Approval of expenses within regions.
• Provide Training support in assigned regions including revenue and labor cost improvement, performance management and other regional support as needed.
• Maintains a positive working relationship with local, state and federal authorities as necessary.
• Respond to and investigate allegations of non-compliance with state and federal laws and regulations and/or the Compliance Program policies and procedures and implementing corrective action plans as necessary.
• Accurately budgeting for multiple projects, including monitoring and controlling costs.
• Oversee company labs and work with Lab Director to ensure compliance and cost control.
• Ownership and corrective plans for centers with an NPS below the company average.
• Monitoring the competitive landscape and attending industry events to stay abreast of new initiatives and ways to stay ahead.
• Tackling unforeseen issues and troubleshooting.
• Strong understanding of and familiarity with payors and the healthcare landscape.
• Build strong cross-functional relationships with sales, marketing, and finance to drive the growth of the business.
• Identifying, training, and developing leaders within the company and setting them on a path for management.
• Other duties as assigned.

Travel Requirements: This position requires extensive travel, turning in monthly travel plans to the Chief Operations Officer and attending all Corporate Operations Team Meetings.

Qualification Requirements: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

Position requires constant mental alertness, attention to detail, and high degree of accuracy required in completing all assignments. Must be able to follow oral and written instructions and follow through on all assignments.

Leadership Qualities: To perform this job successfully we believe the following leadership qualities are necessary.

• Communicates clear standards and expectations regarding integrity and ethical behavior. Proactively addresses misconduct and unethical behavior.
• Provides clarity to team processes, roles, skills, and deliverables. Evaluates and debriefs team performance. Provides feedback and support to team members.
• Gives and receives feedback. Is a patient and active listener. Uses differences and productive conflict to craft more creative and innovative solutions. Provides timely, appropriate, accurate and organized information to help others understand.
• For both our staff and community partners, maintains a positive attitude in the face of resistance and challenges. Manage Change. Effectively identifies and communicates the need for change. Provides ongoing communication regarding the status of change initiatives.
• Fosters continuous discussion and openness to help people constructively manage conflict.
• Analyzes problems and situations to uncover root causes. Evaluates the impact of decisions on other parts of the business and the company.
• Incorporates measures of quality into goals and expectations and works to ensure their achievement. Actively pursues ways to boost productivity. and find better ways of working. Applies existing and innovative quality tools and processes as appropriate to drive operational excellence.
• Interacts professionally with all layers of management and departments, including our financial partners.
• Operate as a field based, hands on Vice President rather than a leader that works in a closed office.

Education and/or Experience: Bachelor's Degree, preferably in Business Administration or something within the Healthcare Industry. Master's Degree in Business Administration preferred. At least ten years' experience in a leadership or management role. Substance use disorders and mental health experience preferred.

Language Skills: Ability to read, analyze, and interpret human service periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.

Reasoning Ability: Ability to define problems, collect data, establish facts, and draw valid conclusions.