VP, Global Sales Enablement

ServiceNow is making the world of work, work better for people. Our cloud?based platform and solutions deliver digital workflows that create great experiences and unlock productivity for employees and the enterprise. We're growing fast, innovating faster, and making an impact on our customers' and employees' lives in significant and important ways. With over 6,900 customers, we serve approximately 80% of the Fortune 500, and we're on the 2020 list of FORTUNE World's Most Admired Companies.®

We’re looking for people who are ready to jump right in and help us build on our incredible momentum, our diverse, engaged workforce, and our purpose to make the world of work, work better.

Learn more on Life at Now blog and hear from our employees about their experiences working at ServiceNow.

The Role

ServiceNow is experiencing tremendous growth due through the market acceptance of our cloud-based Enterprise Service Management offering. We are seeking a proven & experienced leader to lead the Global Sales Enablement organization.

Reporting to the Senior Vice President, Global Operations, the primary goal of the Vice President of Sales Enablement is to create and implement global sales enablement strategies, methodologies, processes, systems, and infrastructure that increase the knowledge and utilization of all ServiceNow’s products for both employees and customers as the company continues on the journey to becoming a $15B organization.

This individual is responsible for the performance, strategy, and alignment of the Enablement function throughout the company across their four primary customer segments: Commercial, Enterprise, Large Enterprise, and Very Large Enterprise. This executive is expected to develop a deep understanding of customers and demonstrate this through world-class messaging and sales enablement. S/he will be a deep expert on the product, showing off industry use cases, demoing the product, and providing feedback for future releases.

What you get to do in this role:

• Develop strategy and provide recommendations to the business to power scale and efficiency throughout all Sales Enablement initiatives.
• Responsible for leading a team across a wide range of functions including ServiceNow University, Sales Academy, Sales Training, New Hire Training, Onboarding both customers and employees, and creating best practices.
• Create curriculum for new hires as well as for ongoing sales enablement. Build a training staff and ensure that the sales force has the tools and resources they need to be successful, such as product training and literature, sales “playbooks,” negotiation training, etc. Plan events to build enthusiasm and camaraderie within the sales force.
• Collaborate with the SVP, Global Operations, and key leadership throughout the company to support the strategies that have been developed and provide the insight and reporting tools to support.
• Partner with various sales leaders to address any readiness gaps, conduct ongoing needs assessments, and deliver targeted programs in coordination with the broader go-to-market team.
• Identify gaps in collateral and content, partnering with the marketing and product organizations to address.
• Fundamentally refine and standardize sales enablement across the organization inclusive of all product lines and customer segments as the company lays the foundation for tremendous scale.
• Attract and retain the next generation of talent for ServiceNow and ensure all employees can bring their best and authentic selves to work.

In order to be successful in this role, we need someone who has:

• 15+ years’ experience in Sales Enablement (or related) experience.
• Track record of implementing the appropriate processes and infrastructure to drive growth within a successful SaaS company.
• Experience in a leadership position with global responsibilities.
• Experienced with different sales methodologies and their corresponding strengths and shortfalls. Ability to adjust training techniques to accommodate various learning styles.
• Experience identifying gaps in effectiveness, creating comprehensive recommendations and implementing strategies to optimize the performance of the sales organization.
• Success as a leader. Proven ability to attract, develop, and retain superstar level talent.
• Track record of building relationships across the executive team and adding value to the broader organization.
• Strategic thinker – able to operate as a senior leader and influence go to market and company strategy. Proven ability to formulate a high-level strategy, then convert into a tactical plan and execute on that plan.
• Business savvy - solid understanding of learning and education to increase the knowledge and utilization of software products.
• “Hands-on” operating style and approach but a view towards the future and willingness to invest in people development and in developing an organization that will support a large company.
• Action and results oriented, demonstrating a bias to action. Meets commitments; pragmatic and tough minded. Able to lead others to make correct decisions. Sets appropriate expectations and holds people accountable.
• Technically competent. Understands the inner workings of the products and can translate that knowledge into benefits for a customer.
• Highly self-aware, collaborative, and open to feedback.
• Skilled at building inclusive culture by cultivating trust, connection and transparency.

We provide competitive compensation, generous benefits and a professional atmosphere. This is a very collaborative and inclusive work environment where individuals strong on aptitude and attitude will have an opportunity to grow their professional careers through working with some of the most advanced technology and talented developers in the business.

In order to be successful in this role, we need someone who has:

• 15+ years’ experience in Sales Enablement (or related) experience.
• Track record of implementing the appropriate processes and infrastructure to drive growth within a successful SaaS company.
• Experience in a leadership position with global responsibilities.
• Experienced with different sales methodologies and their corresponding strengths and shortfalls. Ability to adjust training techniques to accommodate various learning styles.
• Experience identifying gaps in effectiveness, creating comprehensive recommendations and implementing strategies to optimize the performance of the sales organization.
• Success as a leader. Proven ability to attract, develop, and retain superstar level talent.
• Track record of building relationships across the executive team and adding value to the broader organization.
• Strategic thinker – able to operate as a senior leader and influence go to market and company strategy. Proven ability to formulate a high-level strategy, then convert into a tactical plan and execute on that plan.
• Business savvy - solid understanding of learning and education to increase the knowledge and utilization of software products.
• “Hands-on” operating style and approach but a view towards the future and willingness to invest in people development and in developing an organization that will support a large company.
• Action and results oriented, demonstrating a bias to action. Meets commitments; pragmatic and tough minded. Able to lead others to make correct decisions. Sets appropriate expectations and holds people accountable.
• Technically competent. Understands the inner workings of the products and can translate that knowledge into benefits for a customer.
• Highly self-aware, collaborative, and open to feedback.
• Skilled at building inclusive culture by cultivating trust, connection and transparency.

JV20

ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.

All new employees hired in the United States are required to be fully vaccinated against COVID-19, subject to such exceptions as required by law. If hired, you will be required to submit proof of full vaccination or have an approved accommodation, by your start date. Visit our Candidate FAQ page to learn more.

If you require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at talent.acquisition@servicenow.com for assistance.

For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government.

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Work personas

Work personas are categories that are assigned to employees depending on the nature of their work. Employees will fall into one of three categories: Remote, Flexible or Required in Office.

Required in Office

A required in office work persona is defined as an employee who is contracted to work from or aligned to a ServiceNow-affiliated office. This persona is required to work from their assigned workplace location 100% of the work week based on the business needs of their role.

Flexible

A flexible work persona is defined as an employee who is contracted to work from or aligned to a ServiceNow-affiliated office and will work from their assigned workplace location roughly 3 days/week or less (generally around 40-60% of the work week). Flexible employees may choose to work the remaining working time from their workplace location or home. Flexible employees are required to work within their state, province, region, or country of employment.

Remote

A remote work persona is defined as an employee who performs their responsibilities exclusively outside of a ServiceNow workplace and is not contracted or aligned to a ServiceNow-affiliated office, including those whose place of work (pursuant to their terms and conditions of employment) is their home. Remote employees are required to work within their state, province, region, or country of employment.