Virtual/Work-at-Home - Customer Care Agent (Evanston, IL)

Please note these jobs are only available in the States of Arkansas, Illinois, Kansas, Kentucky, Missouri and Tennessee

Are you passionate about customer service and seeking full-time career opportunities within the contact center industry? Do you get satisfaction from helping people and providing solutions? Are you ready to use your friendly disposition to make a positive impact on those you interact with?

If you said yes to any of the above. We may be exactly what you are looking for in your career search!

What We're Looking For:

Ideal candidates for Customer Direct generally have a customer service background and appreciate flexibility in scheduling. The most successful employees here have a friendly disposition, a willingness to learn, a strong work ethic, and a sincere desire to help people. These positions are perfect for full-time opportunities without the hassle of a commute, or for college students, semi-retired individuals.

And, there are always opportunities for career advancement. In fact, more than two-thirds of our team leaders and supervisory staff started as call center agents.

What We Offer:

• Unbelievable benefits, including PTO (paid time off), Health, Vision, Dental and Life Insurance!
• Opportunity to develop valuable communication skills and customer service experience while "on the job"
• World-class work, with World Class Brands. and, we are really proud of the thousands of people we help every day!
• Fun, dynamic company with really nice, friendly people; a respectful and positive workplace where you are sure to develop life-long relationships!
• Well-defined career advancement goals, affording you the opportunity to learn and grow your career - both in additional skills, responsibilities and earnings!
• Success Recognition and Reward programs to keep things fun and challenging!

What YOU can expect:

The Customer Care Agent is responsible for providing excellent customer service and building customer loyalty through the courteous, efficient handling of customer interactions (phone, email, chat, etc.) according to our Client's brand guidelines and requirements. Candidate expectations include;

• Provide superior customer service to a wide variety of customers with a pleasant, patient, and friendly attitude.
• Possess excellent written and verbal English communication skills, demonstrated by consistent use of proper and professional language to include tone, diction, pace, enunciation, and avoidance of slang.
• Flexibility in scheduling availability
• Proficiency with standard office technologies, including Microsoft 365, MS Word, Excel, web browsers, email, electronic calendar, instant messaging, information sourcing, etc.
• Ability to navigate computer software and websites as necessary without third party assistance.
• Customer service experience preferred; Call center experience is a plus

Work-from-Home Equipment & Internet Connectivity requirements:

• Internet connection speed: down 12Mbps / up-3Mbps
• Internet connection type: Digital Subscriber Line (DSL) or Cable Internet (mid to higher level DSL service is preferred)
• Wired, not wireless, connection available
• Router required - must have the ability to disable SIP-ALG option
• Intel i3 2 GHz processor or higher
• Operating system: Windows 10
• Memory: 8 Gigabytes of Ram Memory Minimum
• Administrative rights to the PC for downloading software
• Two (2) USB 2.0 ports

Employment is contingent upon pre-employment criminal background screening in accordance with the company's policy.

• This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees will be required to follow any other job-related instructions and to perform other job-related duties requested by their Supervisor in compliance with Federal and State Laws.
• Requirements are representative of minimum levels of knowledge, skills and/or abilities. To perform this job successfully, the employee must possess the abilities or aptitudes to perform each duty proficiently. Continued employment remains on an "at-will" basis.
• Requirements are subject to change with modifications affecting both existing and future employees.