Virtual Customer Service Representative

Great experiences are delivered one interaction at a time.

Tactis is adding to its experience delivery team. A qualified Customer Service Representative has:

• Contact center experience. you've provided customer service over the phone for a call center before.
• Technical skills. you easily navigate a computer and learn new software quickly.
• Integrity. you treat company time and equipment with respect.

About this position:

• Remote. this position works 100% from a dedicated home office.
• Temporary. this position goes through December 31, 2021.

Responsible for using the contact center hardware and software to respond to incoming and outgoing contacts for the customer. Contacts could include calls, emails, chats, web inquires or emails. Follow scripts when required handling customer concerns on different topics. Navigate and use software, scripts, and tools appropriately. Provide excellent customer service in accordance with the contract service levels and company standards. Escalate inquires to higher tiers of support as required.

Tactis is a full lifecycle customer experience agency working for organizations across all points of communication, combining human touch with digital expertise to create outcomes that matter. We staff smart contact centers with skilled agents who can provide thoughtful solutions to novel situations that call for a human touch.

Tactis is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status.

This job posting is intended to describe the general nature of work being performed. It is not intended to be inclusive of all duties and responsibilities and is subject to change.

Job Types: Full-time, Temporary

Pay: $11.50 - $13.00 per hour

Education:

• High school or equivalent (Required)

Work Location:

• Fully Remote

Communication method(s) used:

• Phone

Employment Length:

• 4 - 6 months

Job Duties:

• Answer incoming customer inquiries

This Job Is Ideal for Someone Who Is:

• Dependable -- more reliable than spontaneous

Company's website:

• www.tactis.com

Company's Facebook page:

• www.tactis.com/tactistalent

Work Remotely:

• Yes

COVID-19 Precaution(s):

• Remote interview process