Veterinary Receptionist

Want To Practice At A Hospital You Can Be Proud Of?

The COVID-19 pandemic has changed things for everyone. At Irving Pet Hospital, we are no exception—except that rather than pull back from our community, our clients, and our team, we embraced them. We expanded our hours, offered attentive curbside care, and enhanced communication with our patients’ families. When members of our staff felt uncomfortable coming to work due to the virus, we accommodated them and pulled together to maintain revenue so no one needed to be furloughed.

Irving Pet Hospital is a well-established America Animal Hospital Association accredited veterinary hospital in the Inner Sunset. We have had the pleasure of serving the community since 1964. If you enjoy working well with others and caring for our clients' four legged family members all while having fun, then Irving Pet Hospital is the place for you!!

This position is an excellent opportunity for anyone looking to grow within the veterinary field. We offer on-the-job training and continuing education. Full-time employees receive health benefits, vacation days, sick pay, CE, and 401k. In addition, we offer an extremely generous staff pet medical care discount.

We are currently open Monday-Saturday. We also offer an alternative work week with a 4/10 schedule.

We strive to create a culture of respect and support. When applying to the position you should be able to:

• Ask for help, offer help, and accept help
• Demonstrate compassion and caring for our clients, patients, and your fellow staff members. We treat all our patients as if they were our own.
• As a member of our front desk staff you represent Irving Pet Hospital-- you are the first and last point of contact for our clients at every visit. Be the best veterinary professional you can be.
• We empower our team members and want everyone to understand the important role that they play at the hospital, and together that is how we create a team to problem solve and continue to grow and learn as a team.

**Experience is preferred, but we will train the right person. Wage commensurate with experience.**

Job requirements:

• Self-starter and able to work in a fast-paced environment
• Work as an effective team player
• Highly organized, detail-oriented, and a problem solver
• Customer service experience highly recommended
• Veterinary hospital experience preferred, but not required
• Knowledge of basic animal care or the willingness to learn -- a love of animals and their caretakers is required
• Excellent communication and documentation skills
• Capable of handling difficult and emotional situations with care and compassion
• Personable and eloquent telephone etiquette
• Experience handling multiple phone lines is a plus
• Ease with computer systems-- PC, Windows, Excel, Office, 10-key input, high wpm score. Knowledge of Impromed software or other veterinary software is ideal but not necessary. We are a paperless office—computer literacy is required.
• FLEXIBILITY in schedule availability
• Ability to assist in the cleaning of the hospital
• Ability to work in an environment where employees are exposed to allergens (animal hair and dander)

If you are interested in this position, please respond via Indeed.

Job Type: Full-time

Pay: $16.00 - $21.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Disability insurance
• Employee assistance program
• Employee discount
• Health insurance
• Paid time off
• Referral program
• Vision insurance

Schedule:

• 10 hour shift
• Monday to Friday

Education:

• High school or equivalent (Preferred)

Experience:

• Veterinary Experience: 1 year (Preferred)
• Customer service: 2 years (Preferred)

Work Location:

• One location

EMR Used:

• Not listed / Other

Job Duties:

• Greeting visitors
• Scheduling
• Correspondence
• Stocking supplies
• Sorting and sending mail
• Answering and routing phone calls

This Company Describes Its Culture as:

• Detail-oriented -- quality and precision-focused
• Innovative -- innovative and risk-taking
• People-oriented -- supportive and fairness-focused
• Team-oriented -- cooperative and collaborative

This Job Is:

• Open to applicants who do not have a college diploma

Company's website:

• Irvingpethospital.com

Company's Facebook page:

• https://www.facebook.com/irvingpethospitalsf/

Work Remotely:

• No

COVID-19 Precaution(s):

• Remote interview process
• Personal protective equipment provided or required
• Plastic shield at work stations
• Temperature screenings
• Social distancing guidelines in place
• Sanitizing, disinfecting, or cleaning procedures in place