Veterinary Receptionist

Veterinary Receptionist
Vet Stop Animal Clinic (St. Peters, MO)
The Position:
This position is typically the first point of contact, welcoming our pets and clients as our ambassador. It is a critical position in helping to support the management of an efficient, friendly, clean, and customer focused service environment. The candidate will manage our front desk on a daily basis and perform a variety of customer and administrative tasks and activities. Ultimately, this position’s duties and responsibilities are to ensure the front desk welcomes our patients/clients/guests positively and executes all administrative tasks to the highest quality standards.

Job Responsibilities:

• Provide customer service such as greeting customers, answering questions, processing incoming patients, and handling payments
• Checking patients in, discharging patients, invoicing
• Answer phone calls which may include answering questions, scheduling appointments and recording messages for doctors and staff
• Handle incoming and outgoing mail and email
• Update and file patient charts
• Enter data into computerize billing program
• Retrieve prescriptions as needed
• Assist with pet supply purchases such as food, supplements, and grooming items
• Maintain the cleanliness of waiting room
• Manage retail sales business and assist with inventory needs
• Help maintain safety procedures by ensuring all processes/procedures are understood and followed
• Must be able to multitask
• Must be able to lift 30lbs or more, bend, stoop and stand for long periods of time.
• Travel may be required.

Skills / Qualifications:

• High School Diploma or relevant education and work experience
• Customer Service Attitude
• Excellent organizational skills including the ability to multitask
• Time management skills with the ability to prioritize tasks
• Tech savvy, comfortable with office equipment and learning new systems
• Team oriented, willing to jump in and offer support
• Ability to be resourceful and proactive when issues arise
• Solid verbal and written communication skills
• Professional and positive attitude

Job Types: Full-time, Part-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Disability insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Professional development assistance
• Vision insurance

Experience:

• Veterinary: 1 year (Preferred)
• Receptionist: 2 years (Preferred)

Work authorization:

• United States (Required)