Venue Operations Manager (F&B Manager)

Job Summary

The Venue Manager partners with the Restaurant General Manager to provide exceptional service for the guests, and create a positive and fun environment for our associates. They provide engaging training for the associates, and help develop a team that is efficient and hospitable. They are a role-model for our associates with their Operations knowledge and performance, and enjoy making the F&B areas function smoothly and efficiently.

Duties & Functions

• Assisting the Restaurant General Manager in the development, implementation and maintenance of quality service standards
• Ensuring food and beverages are being served in a professional and timely manner
• Monitoring set up and maintenance of department to ensure all side work is complete
• Interacting with guests to ensure a positive guest experience; attending daily pre-meal meetings
• Conducting ongoing service training of department associates and assisting in the completion of daily shift
• All other tasks and duties as assigned

Qualifications & Standards

• Minimum of two years’ experience in customer service.
• Minimum of two years’ experience in Food and Beverage.
• Excellent telephone etiquette.
• Exceptional guest recovery skills.
• Enjoy interacting with people in a fast paced environment.
• Excellent organizational and time management skills.
• Strong knowledge of MS Office, including Word, Excel, PowerPoint and Outlook.
• Must possess a positive attitude.
• Must be willing to participate in a learning environment.
• Must integrate company values throughout all interactions.
• Must be able to quickly adapt to effectively using new software products.
• Must be dependable and available to work weekends, nights and/or holidays based on business demands.