Vehicle Inspection Specialist - Boston

Reporting to a Field Inspection Manager, this role supports the KAR Global businesses and customers by inspecting vehicles for condition, wear, tear, neglect, missing parts, mechanical issues, previous repairs, and damage/structural damage. Complete required vehicle inspection promptly and accurately including imaging and uploading results of the vehicle condition. Interact with dealers and consumers as needed professionally as the face of KAR Global and its collective businesses.

Responsibilities and Duties:

• Communicate in a professional manner with customer (dealer or consumer)
• Resolve any customer inquiries in a friendly, courteous, and professional manner; advise management of all complaints or incidents
• Ensure internal and external customers receive prompt, efficient and courteous attention
• Inspect vehicles for signs of wear, tear, neglect, damage, previous repair, or structural damage
• Complete inspection of vehicles and ensure adherence to the defined program for the customer
• Capture data accurately on a mobile device, work comfortably with software and technology.
• Deliver results in a timely manner
• Collaborate with Field Inspection Manager and sales team members on customer needs with insights to improve services provided
• Maintain equipment and tools properly and advise manager of any needed equipment maintenance or breakdown
• Ensure vehicles are in clean condition with radios, seats, mirrors, and other convenience items in the same position as when the vehicle arrived
• Submit completed condition reports using the appropriate technology made available to you to complete the vehicle inspection
• Complete road test if required by contract or inspection type
• Keep current on technology updates, new releases, and product development
• Understand the functionality and ability to use tools such as paint meter, OBD scanner etc.
• Perform floorplan audits of automobile dealerships and equipment dealers, as needed
• Ensure floorplan inventory is physically present or otherwise accounted for by working with the customer and their respective documents
• Perform inventory reconciliation and reporting of audit results, if necessary
• Develop and maintain knowledge and expertise in areas of competitor products
• Other duties as assigned

Attributes we believe to be critical-to-success:

Integrity, Detail Oriented , Self-Directed, Self-Starter and Motivated, Technologically Savvy, Service First -Oriented, Adaptability, Resilience

Skills a successful Vehicle Inspector Specialist will possess:

Critical Thinking / Problem Solving, Organizational Verbal & Written Communication, Accountability, Customer Service, Tech Savvy, Mechanically Savvy, Time Management, Relationship Building

Qualifications:

• High School Diploma or GED required
• Experience / Knowledge of the automotive industry preferred
• Must be qualified, and able, to operate different types of motor vehicles and possess a valid driver's license with the appropriate levels of insurance
• Confident working in a technology focused environment

Physical Requirements:

The physical activity requirements of the position are Light Physical Work . Visual acuity requirements include depth perception and field of vision. Frequent – sitting, walking, driving, and traveling. Occasional – stooping, kneeling, crouching, and lifting. Potential – rapid or forceful movement in emergency situations.

Physical Working Condition:

The work is completed at customer’s home, place of business, dealership and/or at auction, this is not in a home office and is not located in a standard office environment. The position is subject to outside environmental working conditions, including temperature changes and outside weather conditions.

KAR is an equal opportunity employer/substance-free workplace

Motor vehicle/criminal background checks for all positions

Pre-employment drug screen required

COVID-19 considerations:
Covid 19 safety precautions and procedures in place to ensure employee safety, health, and wellbeing.

Perks:

Paid Time Off

Paid Holidays
Medical, Dental, and Vision Insurance
Health Savings Account and Flexible Spending Account Options
Wellness Program
Employee Assistance Program
Disability, Life, and AD&D Insurance
Company Match 401(k)
Employee Stock Purchasing Program
Employee Development Geared Towards your Career Goals