Vehicle Damage Claim Analyst

As the VDC Support Analyst, you will manage various high-priority projects. Our team is responsible for billing and collecting vehicle damage claims to offset the damage expense. You will be responsible for ensuring ABG has the proper supporting documentation to accurately bill the appropriate party and subsequently collect. The ideal candidate will be proactive and self-motivated while working in a team environment to drive results.

In addition to properly allocating claims within our Damage Manager Portal, we will ask you to communicate daily with the local operations in your area and share best practices as it relates to vehicle damage. To achieve these goals, you will need to work directly with all Operational levels and other department management. The ideal candidate will have the ability to develop, maintain, and build relationships with various teams and management of all levels in order to achieve results efficiently and quickly. As we continue to drive higher First Notice of Loss (FNOL) targets for the US Division, you will be instrumental in also improving the quality of FNOL, while also driving down customer disputes/complaints. You will need to thoroughly understand the VDC claims process and communicate with our third party administrator when appropriate. Additionally, we are responsible for billing minor damage internally. Understanding best practices will enable you to provide training to local operations. You will be required to learn and drive our key metrics at the location level.

You are a dynamic candidate who thrives in a fast-paced environment. You possess a collaborative working style and an innate ability to build strong relationships with people across functions and levels. Lastly, you have a strong sense of ownership and personal accountability to deliver high quality results. You possess the ability to continue to grow your career and communicate directly with World Headquarters.

What you’ll do:

• Identify missing First Notice of Loss opportunities and coordinate with local operations to obtain proper documentation to support damage claims
• Partner and collaborate with operations to drive damage identification process improvements and work to increase billing dollars and net collections
• Ability to effectively train users on the Damage Management Portal with the goal to reduce unallocated damages
• Proactive in analyzing existing dashboards to identify incremental billing opportunities
• Demonstrate an understanding of how driving high FNOL improves the local P&L
• Liaise with Supply Chain when appropriate on high dollar claims
• Communicate with the Loss Prevention and ERS teams when claim support is needed related to these occurrences
• Engage with either the last renter or our claims handling partner when missing the First Notice of Loss
• Investigative nature when missing First Notice of Loss to properly allocate the claim
• Utilize all available resources such as the check-in agent, video footage, and local management to attribute the claim properly
• Capable of learning claims handling processes at a high level
• Skilled at establishing and maintaining effective working relationships
• Intrinsically motivated with the ability to be managed remotely
• Show the ability to prioritize, multi-task, meet deadlines, manage projects, work under pressure and work in a fast-paced team environment
• Must possess a strong customer service orientation
• Be an excellent problem solver
• Work effectively in cross functional teams and demonstrate a commitment to strategic objectives
• Intermediate in the Microsoft Office Suite
• Skilled in oral and written communication

What we’re looking for:

• Bachelor’s degree
• 1 – 2 years of work experience
• Recent graduates welcome
• Proficient in the Microsoft Office Suite
• Tableau/Power BI experience a plus

Skills and abilities you should have:

• Self-motivated with the ability to work independently and in teams
• Versatile, with the ability to shift as priorities change
• A quick-learner, with the ability to think outside the box, drive change and implement forward thinking
• Proactive in communicating upward to direct manager
• Strong written and verbal communication skills; demonstrated ability to construct well-written, thorough and professional emails and PowerPoint presentations
• Ability to prioritize, multi-task, meet deadlines, manage projects, and work in a fast-paced environment to quickly provide information and/or analytics to Avis Budget Group’s VDC function and its stakeholders
• Forward thinking and career minded, with strong desire to get ahead
• Strong and proactive individual with the ability to communicate to departmental leadership, and employees at all levels
• Skill in oral and written communication and presentation skills
• Ability to develop and maintain spreadsheets
• Knowledge, or ability to learn, basic insurance terminology and processes
• Ability to establish and maintain effective working relationships with co-workers, other employees, and the general public
• Ability to carry out assigned responsibilities and solve minor administrative problems
• Ability to maintain confidentiality and perform duties in a professional manner
• Must possess a strong customer service orientation, be an excellent problem solver, work effectively in cross functional teams and demonstrate a commitment to strategic objective
• Identify development needs in order to improve and streamline operations

Perks you’ll get:

• Clear and defined career paths to pursue
• Access to Medical, Dental, Vision, Life and Disability insurance
• Eligible to elect other voluntary benefits including: Group Legal, Identity Theft, Accident Insurance, FSA, additional life insurance coverages
• Contribute up to $260 as a tax-free benefit for public transportation or parking expenses
• 401(k) Retirement Plan with company matched contributions
• Full training to learn the business and enhance professional skills
• Employee discounts, including discounted prices on the purchase of Avis/Budget cars
• Access to an Employee Assistance Program for services including counseling, financial and legal consultation, referrals for care service and more

Who are we?

Here at Avis Budget Group we're more than just rentals--although over 70 years of experience and 11,000 locations in 180 countries has taught us a thing or two about that. Shaping the future of the mobility industry with our innovative, customer-focused solutions, our globally-recognized brands including Avis, Budget, Budget Truck, and Zipcar connect people to more. This means more convenience, more options, and more time on the road for our customers. But we also connect our employees to more: opportunities, benefits, support, collaboration, and most importantly--power to change the future. Sound your speed? Come join our family.

The fine print:

Avis Budget Group is an equal opportunity employer – M/F/Veterans/Disabled.

This advertisement does not constitute a promise or guarantee of employment. This advertisement describes the general nature and level of this position only. Essential functions and responsibilities may change as business needs require. This position may be with any affiliate of Avis Budget Group.

Job Type: Full-time

Pay: $60,000.00 - $80,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift

Supplemental Pay:

• Bonus pay

Work Location: One location