Valet Attendant/Ambassador

OVERVIEW

The Valet position is a high profile, customer service position. Individuals must be personable and compassionate, as they serve patients and visitors of the hospital.

• Report to work on time and for your scheduled shifts. Maintaining an acceptable attendance record as defined by Cornerstone Parking Group is a key component to this position.
• Report to work in proper uniform. Clean, neat, professional appearance as established by Cornerstone.
• Provide courteous, prompt, and professional customer service by greeting and assisting valet customers with opening/closing car doors, providing wheelchairs as needed, providing information and directions, etc. Ensure customer is at the correct location before processing valet check-in.
• Communicate to customers about 15 minute spaces, check-in with Security if it will be longer
• Follow damage check procedures for valet vehicles before moving vehicle.
• Safely and efficiently park and retrieve vehicles from assigned parking areas
• Keep traffic moving, building entrances clear, and drive lanes/fire lanes clear. Communicate with patients/visitors about time allowed to park in certain areas.
• Collect wheel chairs from other areas and return to information desk.
• Use of cell phones, headphones, earphones, etc. is prohibited while on duty.
• Handle customer questions, problems, and complaints in a friendly and efficient manner. Consult information desk as needed.
• Inform office of any problems or complaints from customers and employees that need further action
• Adherence to HIPAA guidelines
• Other duties as assigned

• Possess a strong desire to serve and care for valet customers with courtesy and professionalism
• Consistently demonstrate courtesy and professionalism when interacting with customers, colleagues, management and leadership teams, and our client
• High standard of integrity; reliable, responsible
• Physical demands: Able to stand, walk, and jog for extended periods of time. Being on your feet and moving accounts for approximately 95% of time during shift, depending on parking volume, day of the week, time of day and location.
• Driving and parking vehicles of varying sizes
• Ability to withstand varying weather conditions, including rain, snow, heat, cold, etc.
• 18 years of age or older
• Valid driver’s license and responsible driving record
• Ability to drive a manual transmission vehicle, strongly preferred
• 1 yr. customer service experience preferred

Benefits:

• $12.00/hr
• Full Time
• Medical Insurance is available after 60 days for full time employees (30 hours/week)
• PTO accrual
• Uniform provided
• Comprehensive, paid training
• Opportunities for advancement