User Support Analyst - Temporary Solutions

NOTE: If you are a current NC State Government employee, you will not be considered for a temporary assignment. Temporary Solutions cannot accommodate dual employment.
Individuals hired into a temporary State job must be fully qualified for the job. OSHR supports the Governor's Job Ready initiative and seeks to expand a temporary's skill set to enhance their qualifications for State government and private sector jobs. Exposure to an agency's culture, process, procedures and potential learning opportunities can provide valuable experience to those who may ultimately seek permanent employment with the state.

This temporary position is located in Raleigh - Wake County. There are no leave or retirement benefits offered with this position. Visit www.nctemporarysolutions.com for employment information.

Job Order Hourly rate of pay: $25.00 (Based on education and/or years of related work experience indicated on application)

This temporary position will be assigned to the Department of Health & Human Services - DIRM. Employees will build and configure computer for use. Process hardware requests and prepare the packages for shipment. Assist computer recipients with any issues related for setting up the computer for initial use. Provide ongoing support for hardware deployed to tracers. Process requests for hardware returns. Maintain proper records for shipments and hardware. For returned equipment, the unit must be DOD wiped and prepared for redeployment.

Knowledge, Skills and Abilities / Competencies

[NOTE: Qualified applicants must meet and CLEARLY reflect on their application training and experience and all knowledge, skills, abilities and any experience or competencies specified in the supplemental question(s) to be considered. "See Resume" is not acceptable to show work history.]

• Considerable knowledge as demonstrated by an understanding and use of the principles, theories and practices pertinent to area of responsibility
• Demonstrates a range of technical understanding to independently resolve routine and non-routine issues on software and/or hardware and to identify trends and makes suggestions for technical modifications to solve future problems
• Knowledge and skills from a range of technologies to address work assignments
• Ability to mentor or train peers and others
• Ability to consult with clients and other IT professionals to resolve technical problems and ensure client satisfaction
• Ability to document solutions that solve client problems and clearly presents these solutions
• Ability to work independently on tasks, develops own work, schedule and monitors progress against defined parameters
• Ability to manage technical projects involving own work and may lead implementation efforts to completion with minimal supervision
• Demonstrates a customer orientation and effectively communicates verbally and in writing
• Demonstrates initiative in solving problems associated with projects and daily work
• Must be able to drive to assigned sites to complete work.

Minimum Education and Experience Requirements

Bachelor's degree in computer science, computer engineering, math or engineering or related technical degree from an appropriately accredited institution and one year of experience in the information technology field related to the position's role; or

Bachelor's degree from an appropriately accredited institution and two years of experience in the information technology field related to the position's role; or; an equivalent combination of education and experience.

Associate's degree in computer information technology, computer technology Integration, networking technology, or related area and two years of experience in the information technology field related to the position's role; or an equivalent combination of education and experience.