User Experience Researcher

Tyler Technologies has an immediate opening for a User Experience Researcher. You will work with product teams to create amazing products by understanding users, competitors and the market. You will design research studies that investigate questions and hypotheses you develop in collaboration with your team and others. By identifying key insights and design opportunities and presenting them in a compelling form, you will inspire changes at every stage of product development. Through your research studies and design recommendations, you will have the opportunity to directly impact the design of Tyler Technologies products that are used daily by people who work in state and local governments, as well as the citizens they serve.

• Translate questions into research studies that produce insight and inspiration for product strategy and product design.
• Work with designers to create prototypes for client-facing usability testing.
• Present research findings such that the team has a clear understanding of key design problems and potential solutions.
• Create personas, experience maps, and other models and diagrams as needed to represent insights about users, market, and competition identified during research activities.
• Work closely with project teams to deliver research findings using multiple research methods.
• Continuously refine your approach based on your teams’ goals.
• Evangelize research best practices across the company.
• Contribute to product training and education regarding research best practices.
• Collaborate with teams comprised of developers, business analysts and stakeholders.
• Identify and execute on high-impact research projects.
• Take smart risks and champion new ideas

• A Bachelor’s degree in psychology, HCI, human factors, anthropology, or similar; or equivalent industry-recognized training in UX research
• 2 to 5 years of work experience in UX Research
• Able to demonstrate your proficiency in multiple UX research methods and your ability to combine them effectively
• Experience in creating compelling presentations of your research methods and findings
• Demonstrated ability to collaborate with a multidisciplinary product development team
• Experience working independently on concurrent research projects with different time horizons, scopes, and goals
• Excellent interpersonal and communication skills