(USA) Operations Manager (Non-Complex)

Position Summary.

What you'll do.

Initiates, directs, and participates in community outreach programs by encouraging and supporting associates and managers in serving as good
members of the community; establishing and maintaining relationships with key individuals or groups in the community; representing the company to
various external organizations; and championing company-sponsored programs, events, and sustainability efforts to associates, customers, and the
local community.

Ensures compliance with company policies and procedures by holding hourly associates accountable; analyzing and interpreting reports;
implementing and monitoring asset protection and safety controls; maintaining quality assurance standards; overseeing safety and operational
reviews; developing and implementing action plans to correct deficiencies; and providing direction and guidance on executing company programs and
strategic initiatives.

Provides supervision and development opportunities for hourly associates in assigned area by hiring, training, mentoring, and actively listening to
associates; assigning duties; evaluating performance and providing recognition; setting clear expectations; communicating expectations consistently
and effectively; ensuring diversity awareness; and providing (tour to teach) feedback to ensure business goals are achieved.

Models and demonstrates exceptional customer service standards to store associates by following and demonstrating the One Best Way (OBW)
service model; managing and supporting customer service initiatives; ensuring customer needs, complaints, and issues are successfully resolved;
developing and implementing action plans to correct deficiencies; and providing process improvement leadership to ensure a high quality customer
experience.

Assists store manager in driving the financial performance of the Facility by ensuring that sales and profit goals are achieved; reviewing and
evaluating P&L (Profit & Loss) statements; assisting the management team in controlling expenses to ensure they are indexed to sales; developing
and implementing plans to correct any deficiencies in financial performance; and participating in analyzing economic trends and community needs for
budget forecasting.

Coordinates, completes, and oversees job-related activities and assignments by developing and maintaining relationships with key stakeholders;
supporting plans and initiatives to meet customer and business needs; identifying and communicating goals and objectives; building accountability for
and measuring progress in achieving results; identifying and addressing improvement opportunities; and demonstrating adaptability and promoting
continuous learning.

Provides supervision and development opportunities for associates by hiring and training; mentoring; assigning duties; providing recognition; and
ensuring diversity awareness.

Ensures compliance with company policies and procedures and supports company mission, values, and standards of ethics and integrity by
implementing related action plans; utilizing and supporting the Open Door Policy; and providing direction and guidance on applying these in executing
business processes and practices.

Minimum Qualifications.

Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.

2 years’ of college; OR 1 year’s retail experience and 1 year’s supervisory experience; OR 2 years’ general work experience and 1 year’s supervisory experience.

Associates will be required to attend and successfully complete all job-required trainings and assessments (for example, Academy trainings, Open Door trainings, etc.).

Preferred Qualifications.

Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.

Bachelor of Science in Business Management and Leadership through Live Better U and Bellevue University, General work experience supervising 5 or more direct reports to include the responsibility of performance management, mentoring, hiring, and firing

Primary Location.5700 SHED ROAD, BOSSIER CITY, LA 71111-0000, United States of America