U.S. Private Bank - Client Service Transformation Project Lead - Vice President

J.P. Morgan Asset & Wealth Management delivers industry-leading investment management solutions. Asset Management provides individuals, advisors and institutions with strategies and expertise that span the full spectrum of asset classes through our global network of investment professionals. Wealth Management helps individuals, families and foundations take a more intentional approach to their wealth or finances to better define, focus and realize their goals.

JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.

J.P. Morgan is a global leader in financial services, working in collaboration across the globe to deliver the best solutions and advice to meet our clients' needs. We operate in 100 countries, and hold leadership positions across our different lines of businesses. We have an exceptional team of employees who work hard to do the right thing for our clients and the firm. This is why we are the most respected financial institution in the world - and why we can offer you an outstanding career.

J.P. Morgan Private Bank is a global wealth management leader that delivers the highest quality advice, service, capabilities and products to high net worth and ultra high net worth individuals and families around the world. J.P. Morgan was named Best Private Bank Overall in the United States for the sixth consecutive year by Euromoney and the Best Private Bank Globally.

The Client Service Group (CSG) of J.P. Morgan Private Bank is responsible for meeting the day to day service needs of the Private Bank's high net worth and ultra high net worth client base. Service is delivered through a very high-touch model with major service locations in the US, EMEA, and Asia. Client Service Associates (CSAs) are a critical component of the integrated client coverage model including Bankers, Investors, Capital Advisors, and Fiduciary Managers.

The CSG Strategy & Transformation Team (CSG S&T Team) is a problem-solving group that leads business transformation initiatives within CSG to deliver high-impact results that improve the client and CSA experience. The team partners with senior management to define, develop, and implement a diverse range of initiatives.

Responsibilities:
The CSG S&T - Vice President is responsible for developing and driving initiatives to improve the client/CSA experience and business performance. The position requires the ability to identify the key problems to solve for, develop and test hypotheses on potential solutions, and partner with - and get buy-in from - leadership and stakeholders (including Technology, Operations, Controls, etc.) to implement the solution to accomplish the target outcomes.

Qualifications - Required:

1. Demonstrated professional and academic success:

• Bachelor's degree with outstanding academic record
• Substantial achievements in previous positions driving all lifecycle phases of product/process ownership
• Record of creating target outcomes and driving initiatives toward them

2. Exceptional problem solving skills:

• Identifies process and product gaps and areas of opportunity
• Breaks down complex challenges into key problems to solve for
• Comfortable working in dynamic environments with incomplete data to develop directionally-correct answers
• Advanced quantitative skills

3. Exemplary verbal communications skills and high emotional intelligence

• Self-aware and mindful
• Works effectively and develops long-lasting collaborative relationships with business partners, stakeholders, and leadership across disciplines, functions, and levels
• Comfortable challenging the status quo and getting stakeholder buy-in to proposed solutions
• Develop robust communication materials including presentations, status updates, and other reports

4. Strong team player and leader:

• High level of ownership and drive
• Self-starter with relentless focus on execution and self-improvement
• Defines target outcomes and success metrics, then structures work for self and for team to accomplish deliverables on time
• Develops and nurtures open, collaborative, and enabling team culture
• Experience leading and/or mentoring people is a plus

Qualifications - Preferred:

1. BA or BS

2. Work experience totaling at least 3-5 years with a top-tier management consulting firm or an internal consulting/process improvement team

3. Experience partnering with Technology teams in building and implementing tools and supporting processes

JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.

Equal Opportunity Employer/Disability/Veterans