Unemployment Insurance Technician 1 (PCN 5713)

ATTENTION ALASKA RESIDENTS!The Department of Labor and Workforce Development, Division of Employment and Training Services, is recruiting for an Unemployment Insurance Technician 1 located in Juneau!The position is in the General Government Unit (GGU) at a range 14.
What you will be doing:
Unemployment Insurance (UI) Technicians perform a spectrum of assignments necessary for the delivery and support of federal and state UI programs and services that assist a diverse population applying for UI benefits. These position's will primarily assist clients in establishing a method of payment for UI benefits, disburse daily UI benefits to client accounts, process KeyBank cards, processing child support withhold orders, and quarterly reimbursable billing.

Our organization, mission, and culture:
Alaska's Unemployment Insurance program is dedicated to providing unemployed workers fast and accurate payment of UI benefits. With the seasonal nature of much of the state's workforce and Alaska's vast remoteness, UI benefits serve not only to bridge the economic gap for the individual worker, but also as a stabilizing influence on local economies.

Developing staff and building confidence by mentoring can be professionally and personally rewarding. We foster growth and learning along with advancement opportunities.

The benefits or joining our team:
The Unemployment Insurance Support Unit is a diverse, friendly, and high performing team. The work performed is extremely important and meaningful to Alaska's economy.

The working conditions you can expect:
You will be working with a group of professional, friendly, and dedicated staff in beautiful downtown Juneau.

Who we are looking for:
To be successful in the position a candidate will need the following core competencies:

• Skill in identifying discrepancies or inaccuracies in data and ability to make corrections
• Strong oral and written communication skills
• Excellent interpersonal skills
• Excellent workplace organization skills, ability to prioritize, multi-task with continual interruptions
• Desire to produce high quality work
• Ability to work accurately with attention to detail while maintaining

If this sounds like your skill set, please submit your complete application through Workplace Alaska!
A cover letter IS NOT required for this position. Your complete application, including supplemental questions, will be used to determine which applicants will advance to the interview phase of the recruitment and selection process.

Minimum Qualifications

One year of experience that includes work such as providing customer service, support, and feedback; explaining laws, rules, policies and procedures, services, or program requirements; gathering information and making eligibility or benefit determinations; calculating costs, refunds, taxes, or benefits; providing written explanations, summaries, reports, or correspondence; or eliciting information and inputting data into information systems or databases.

Additional Required Information

**PLEASE READ THE FOLLOWING INSTRUCTIONS & INFORMATION CAREFULLY**
THIS RECRUITMENT IS FOR ALASKA RESIDENTS ONLY
This recruitment is open to Alaska Residents only. Applicants must meet Alaska Residency Requirements in order to be considered for employment at this time.

SUPPLEMENTAL QUESTIONS
Applicants must demonstrate their skill and/or experience in their responses to the supplemental questions. Please make sure to answer the supplemental questions as thoroughly as possible. Your responses must be supported by your application. Please see the "QUESTIONS" tab at the top of this bulletin to preview the supplemental questions.

COVER LETTER
A cover letter IS NOT REQUIRED to be considered for this position. Instead, applicants must demonstrate their skill and/or experience in their responses to the supplemental questions. Please make sure to answer the supplemental questions as thoroughly as possible. Your responses must be supported by your application. Please see the "QUESTIONS" tab at the top of this bulletin to preview the supplemental questions.

DOCUMENTS REQUIRED AT THE TIME OF INTERVIEW

• A list of three (3) professional references, one of which should be your most recent supervisor, including name, job title, employer, and current phone number(s).
• A copy of your last three (3) performance evaluations, or two (2) letters of reference if evaluations are unavailable.

APPLICATION NOTICE
You can ONLY apply for this position through Workplace Alaska website or via hardcopy (paper) application. If you accessed this recruitment bulletin through a job search portal such as ALEXsys or any other database, you MUST use a Workplace Alaska online or hardcopy application to successfully apply. Instructions on how to apply with Workplace Alaska may be found on the Workplace Alaska “How to Apply” page.

Omission of any required documentation listed will result in an incomplete application and you will not receive further consideration. If you’re experiencing problems attaching to your application, or if you simply had forgotten, you may email it to the contact provided below before 5:00 pm of the closing date. Any documents submitted after the posting has closed will not be considered.

EDUCATION
If post-secondary education is required to meet the minimum qualifications, you must fill in the Education section of the application. If you have not obtained a degree, please indicate the number of units completed. Copies of transcripts are required to verify educational credentials if used to meet the minimum qualifications for a position. Transcripts must be attached at the time of application or submitted to the contact information below prior to the close of recruitment. If you’re unable to attach to your application, email it to the contact provided in the job posting. If email is not an option, please call the contact person to obtain a fax number.

SPECIAL INSTRUCTIONS FOR FOREIGN EDUCATION
Education completed in foreign colleges or universities may be used to meet the above requirements, if applicable. If utilizing this education you must show that the education credentials have been submitted to a private organization that specializes in interpretation of foreign educational credentials and that such education has been deemed to be at least equivalent to that gained in conventional U.S. education programs; or an accredited U.S. state university reports the other institution as one whose transcript is given full value, or full value is given in subject areas applicable to the curricula at the state university. It is your responsibility to provide such evidence when applying.

WORK EXPERIENCE
If using work experience not already documented in your application, also provide the employer name, your job title, dates of employment, and whether full-or part-time. Applications will be reviewed to determine if the responses are supported and minimum qualifications are clearly met. If they are not, the applicant may not advance to the interview and selection phase of the recruitment.

Note: Attaching a resume is not an alternative to filling out the application in its entirety. Noting, “see resume” or any similar response on any portion of your application may lead to a determination that your application is incomplete and removal from consideration for this job posting.

BARGAINING UNIT
If you are a current state employee, please mark the union you are a member of at the time of application. If you are not a current state employee, you MUST mark that it does not apply to you.

MULTIPLE VACANCIES
This recruitment may be used for more than one (1) vacancy. The applicant pool acquired during this recruitment may be used for future vacancies for up to ninety (90) days after this recruitment closes. Interested applicants are encouraged to apply to each recruitment notice to ensure consideration for all vacancies.

NOTICE
Questions regarding the application process can be directed to the Workplace Alaska hotline at 800-587-0430 (toll free) or (907) 465- 4095. If you choose to be contacted by email, please ensure your email address is correct on your application and that the spam filter will permit email from the 'govermentjobs.com' domains. For information on allowing emails from the 'governmentjobs.com' domains, visit the Lost Password Help page located at
https://www.governmentjobs.com/OnlineApplication/User/ResetPassword

EEO STATEMENT
The State of Alaska complies with Title I of the Americans with Disabilities Act (ADA). Individuals with disabilities, who require accommodation, auxiliary aides or services, or alternative communication formats, please call 1-800-587-0430 or (907) 465-4095 in Juneau or TTY: Alaska Relay 711 or 1-800-770-8973 or correspond with the Division of Personnel & Labor Relations at: P.O. Box 110201, Juneau, AK 99811-0201. The State of Alaska is an equal opportunity employer.

WORKPLACE ALASKA APPLICATION QUESTIONS & ASSISTANCE
Questions regarding application submission or system operation errors should be directed to the Workplace Alaska hotline at 1-800-587-0430 (toll free) or (907) 465-4095 if you are located in the Juneau area. Requests for information may also be emailed to:
recruitment.services@alaska.gov

For applicant password assistance please visit:
https://www.governmentjobs.com/js_lostpswd.cfm?&topheader=alaska

Contact Information

For specific information in reference to the position please contact the hiring manager:

Rachel DooganUnemployment Technician 3 (907) 465-6586 rachel.dogan@alaska.gov

Careers with the State of Alaska offer MANY benefits
The following information describes typical benefits available to employees of the State of Alaska. Actual benefits received may differ by bargaining unit or branch of government, position type, or be prorated for other than full time work.

For a quick breakdown of the insurance, health, and retirement benefits available for State Employees you can view an orientation video from Division of Retirement and Benefits. (Please note this video is specifically designed for new State Employees.)

Insurance Benefits

• Health insurance, which includes employer contributions toward medical/vision/dental
  • The following employee groups are under AlaskaCare Benefits administered by the State: See http://doa.alaska.gov/drb/programs/index.html for additional information.
    • AVTEC
    • Confidential
    • Correctional Officers
    • Marine Engineers
    • Mt. Edgecumbe Teachers
    • Supervisory
    • Unlicensed Vessel Personnel/Inland Boatman's Union
    • Exempt employees (not covered by collective bargaining)
  • The following employee groups are covered by Union health trusts. Contact the appropriate Union for additional information.
    • General Government
    • Labor, Trades and Crafts
    • Public Safety Employees Association
    • Masters, Mates & Pilots
• Employer paid Basic Life insurance with additional coverage available (amount depends on Bargaining Unit)

Optional Insurance Benefits

• Group-based insurance premiums for
  • Term life (employee, spouse or qualified same sex partner, and dependents)
  • Long-term and short-term disability
  • Accidental Death and Dismemberment
  • Long-term care (self and eligible family members)
  • Supplemental Survivor Benefits
• Employee-funded flexible spending accounts for tax savings on eligible health care or dependent care expenses

Retirement Benefits

• Membership in the Public Employees Retirement System (PERS)/Teachers' Retirement System (TRS)
• Matching employer contribution into a defined contribution program (new employees)
• Employer contribution into a defined benefit or defined contribution program (current employees)
• Contributions to the Alaska Supplemental Annuity Plan in lieu of contributions to Social Security
• Option to enroll in the Alaska Deferred Compensation Program
• Note: The Defined Contribution Plan, Supplemental Annuity Plan and Deferred Compensation Program offer a variety of investment options

See http://doa.alaska.gov/drb/retirement/index.html for additional information
Paid Leave & Other Benefits

• Personal leave with an accrual rate increase based on time served
• Eleven paid holidays a year
• Gym discounts at participating fitness providers in multiple locations throughout the state.

See http://doa.alaska.gov/drb/ghlb/employee/health/gymListing.html for additional information