Underwriting Support Assistant - Surety (Austin TX)

What we look for
Our exceptional and motivated employees are our greatest strength. Our employees provide the highest level of

customer service and help maintain our position as a leader in the global marketplace.

Markel Style
The Markel Style is what makes us stand out from our competitors. It's our core value which should underpin how we do business, while influencing our behavior and performance. We are looking for people who have potential and share our passion to live the Markel Style, which is described in more detail below.

If you think you have these core attributes we want to hear from you.

Job Summary:

Essential Functions:

• Provide direct support to Underwriters
• Invoice bonds
• Maintain suspense calendar other follow up procedures
• Follow specific written & verbal procedures
• Set up bond files in the system
• Close all types of files – Bond closings with no premium adjustments
• Perform special projects and others tasks as assigned by supervisor

Additional Functions:

• Backup for answering phones and reception duties
• Backup for filing when needed
• Prepare outgoing mail and overnights
• Pull Credit Reports – Personal, Business, Lexus, & Westlaw
• Set Up and maintain structure of system files
• Prepare indemnity agreements & other miscellaneous agreements
  

Knowledge/Skills/Abilities:

• Microsoft Office – Word, Excel, Outlook; Internet Explorer
• Ability to interact positively, succinctly and professionally with all levels of internal clients and be comfortable building a rapport with differing personalities
• Able to complete tasks and assignments in a high volume work environment
• Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral or schedule form
• Demonstrate the ability to produce error-free work and achieve high levels of accuracy. Strong attention to detail
• Ability to analyze a problem and develop a solution
• Excellent written and verbal communication skills
• Ability to communicate effectively both verbally and in writing with internal customers in a professional manner
• Team player that works well in a collaborative environment
• Ability to meet deadlines
• Able to work effectively in a diverse team environment as well as independently

Required Education/Experience:

• High School Diploma; College experience a plus.
• Strong customer service or corporate support experience with an emphasis in supporting transactional workflow.

“Why work for us?”

Diversity and inclusion
Markel is truly a global and diverse company. We believe that diversity makes us better business partners and that embracing people’s differences can bring amazing results and fuel innovation. We have a portfolio of businesses and product lines that operate around the world.

Community involvement
Markel has a rich heritage of supporting communities across the world where our customers and employees live and work. Giving back is part of our history and our future. Our employees share in this philosophy through volunteering, mentoring and fundraising.

Commitment to open doors

Markel is committed to creating the best work environment. Our open-door policy is essential in recognizing business issues as they rise and to address the changing needs of our diverse and global workforce. Challenging management is a component of the Markel Style—some of our best ideas start from a conversation between a manager and an employee.

Entrepreneurial spirit

As the Markel Style states, we pursue excellence, strive for a better way, and share the success of others. Markel associates proactively seek new business opportunities, bringing further success to Markel.