Tutoring Support Specialist

Posting Summary

Role Title Admin and Office Spec III
Role Code 19013-SW
FLSA Non-Exempt
Pay Band 03
Working Title Tutoring Support Specialist
Position Number 283W0600
Agency J. Sargeant Reynolds Community College
Division J. Sargeant Reynolds Community College (Div)
Work Location Richmond (City) - 760
Hiring Range Starting hourly rate: $13.63 per hour.
Emergency/Essential Personnel No
EEO Category N-No EEO-4 Reporting
Full Time or Part Time Part Time
Does this position have telework options? -Telework options are subject to change based on business needs-
Does this position have a bilingual or multilingual skill requirement or preference?
Work Schedule29 hours per week or less, various days
Sensitive Position No
Job DescriptionReynolds is one of the largest community colleges in Virginia and serves Virginia’s capital city and five nearby counties. Annually, our four campus sites serve approximately 13,000 credit students and provide training for 7,400 students through the Community College Workforce Alliance. Reynolds is committed to hiring and retaining a racially diverse, culturally competent staff at all levels of the organization who reflect the demographics of our students. We also believe in providing an ongoing investment in our faculty and staff to deepen their skills and competencies to serve the full range of our student population.

The Tutoring Support Specialist will support the office operation of tutoring services and when possible, offer direct tutoring. Responsibilities include staffing the service desk of the tutoring center; explaining tutoring services policies and procedures; resolving or reporting issues when they arise; monitoring chat services, answering phones, supporting events such as open house, assisting students with scheduling appointments, connecting students with tutors, and other tasks as needed. The position will also offer direct tutoring on a subject area or on general academic/computers skills.
Special Assignments

May be required to perform other duties as assigned. May be required to assist the agency or state government generally in the event of an emergency declaration by the Governor.

KSA's/Required QualificationsKnowledge of office practices, procedures and office equipment. Demonstrated ability to use current Microsoft Office programs and other online learning tools such as Canvas, Zoom, LibChat, and Navigate. Demonstrated ability to interpret and follow oral and written procedures. Demonstrated ability to prioritize assignments and work independently. Demonstrated ability to provide excellent customer service; develop positive working relationships; and to communicate and work effectively with multi-cultural populations that support diversity, cultural understanding and inclusion. High school graduate or equivalent.
Preferred QualificationsPost-secondary coursework or a Bachelor’s degree in a related field is preferred. Tutoring experience preferred.
Operation of a State Vehicle No
Supervises Employees No
Required TravelNot applicable
Posting Detail Information

Posting Number WGE_698P
Recruitment Type Public
Number of Vacancies 1
Position End Date (if temporary)
Job Open Date 02/03/2022
Job Close Date
Open Until Filled Yes
Agency Website
Contact Name Emily Duncan
Email employment@reynolds.edu
Phone Number
Special Instructions to Applicants
Additional Information
Background Check Statement Disclaimer

The selected candidate’s offer is contingent upon the successful completion of a criminal background investigation, which may include: fingerprint checks, local agency checks, employment verification, verification of education, credit checks (relevant to employment). Additionally, selected candidates may be required to complete the Commonwealth’s Statement of Economic Interest. For more information, please follow this link: http://ethics.dls.virginia.gov/

EEO Statement

The Virginia Community College System, an EEO employer, welcomes applications from people of all backgrounds and recognizes the benefits of a diverse workforce. Therefore, the VCCS is committed to providing a work environment free of discrimination and harassment. Employment decisions are based on business needs, job requirements and individual qualifications. We prohibit discrimination and harassment on the basis of race, color, religion, sex, national origin, age, sexual orientation, mental or physical disabilities, political affiliation, veteran status, gender identity, or other non-merit factors.

ADA Statement

The VCCS is an EOE and Affirmative Action Employer. In compliance with the Americans with Disabilities Acts (ADA and ADAAA), VCCS will provide, if requested, reasonable accommodation to applicants in need of access to the application, interviewing and selection processes.

E-Verify Statement

VCCS uses E-Verify to check employee eligibility to work in the United States. You will be required to complete an I-9 form and provide documentation of your identity for employment purposes.