TRCC 911 Dispatcher I

More Information about this Job:
Pay ranges from $18.00 - $25.40 based on experience + an additional $300.00 Bi-Weekly Perfect Attendance Bonus!

Brand New Location in The Colony, Covered Parking and Outdoor Space!

Transfer Capabilities across the entire GMR footprint.

We invite you to join a team of highly skilled emergency medical experts, pilots, dispatchers, and mechanics!
Our mission of providing care to the world at a moment's notice is at the heart of everything we do. We are caregivers, first and foremost and we will be there when you need us.

With more than 38,000 employees, Global Medical Response teams deliver compassionate, quality medical care, primarily in the areas of emergency and patient relocation services around the world. We provide end-to-end medical transportation as well as fire services, integrated healthcare solutions and disaster response.

JOB SUMMARY
Responsible for performing radio, telephone, and computer operations necessary to notify the appropriate flight personnel in accordance with departmental procedures. Reviewing, confirming, and verifying preflight risk assessments for completeness. Responsible for monitoring, tracking, and logging progress of flights. Having situational awareness of the current and forecasted weather along the planned route of flights to assist in the safe conduct of flights. Pass critical flight information to the Pilot in Command and the Operational Control Specialists.

RESPONSIBILITES

• Answer all non-emergent and emergent EMS calls for service while collecting important information from the caller, determining the caller's needs and entering the required information into the Computer Aided Dispatch System, and notify other service agencies for action as required. Respond to customer needs accordingly.
• Understands and adequately implements the concepts of Emergency Medical Dispatch as published in Principles of Emergency Medical Dispatch (and as customized by GMR) as a minimum standard of care.
• Allocates EMS resources properly as the need arises by application of appropriate decision making rules and approved protocols.
• Responsible and accountable for completeness and accuracy of paperwork related to their position prior to completion of shift.
• Responsible for accurate and complete data entry for the shift.
• Responsible for generating applicable reports and checking for accuracy.
• Assists in locating scene of incidents and selecting the safest, fastest route to such scene using all available locator aids.
• Relays instructions from supervisors, messages and emergency information.
• Maintains a current working knowledge of all company policies, procedures, rules, regulations, and memorandums.
• Follows established parameters/formats in receiving requests for service.
• Responsible for knowledge and use of equipment, including but not limited to the computer, printers, 911 equipment, recording devices, telephones, and other equipment as assigned by superiors.
• Adhere to all company policies and procedures.
• Maintain competency and enhances professional growth and development through continuing education, conferences, and seminars.
• Maintain positive behaviors, approaches, attitude and commitment to interpersonal service toward customers, visitors, and coworkers.
• Adherence to and compliance with information systems security is everyone's responsibility. It is the responsibility of every computer user to: Know and follow Information Systems security policies and procedures. Attend Information Systems security training, when offered. Report information systems security problems.
• Maintain all department required certifications/licensures, working knowledge of applicable center equipment and applications, attend department meetings, training sessions and participate in quality improvement activities as they relate to all established standards.
• Perform other duties as assigned
  

QUALIFICATIONS:

• High school diploma or equivalent
• Skilled in reading and writing English
• Ability to communicate clearly on the radio and telephone
• Ability to record, transmit, and report information accurately
• Ability to efficiently utilize all equipment assigned to him/her
• Ability to manage multiple tasks simultaneously
• Possess good typing skills with speed and accuracy necessary to efficiently process emergency and non-emergency calls
• Ability to understand basic computer applications
• Minimal medical training or telecommunications experience or, have at least one year's experience as an EMS or public safety dispatcher (Preferred)
• Availability to work Nights, Weekends and Holidays
  

WORKING CONDITIONS AND MENTAL/PHYSICAL REQUIREMENTS:

• Must be able to perform job duties in a fast-paced environment
• Attention divided between issues requiring multi-tasking
• Deal with emergency and time sensitive situation on an ongoing basis
• Able to perform under circumstances of emotional stress
• Ability to make quick and accurate critical decisions
• Frequently required to sit for long periods of time
• Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus.
• Hearing: Perceiving the nature sounds at normal speaking levels with or without correction and having the ability to receive detailed information through oral communication and making fine discriminations in sound.
  

GUIDING VALUES AND BEHAVIORS
Employee must consistently exhibit our guiding principles:

• Patient Care - We continually earn the privilege to care for our patients. It is at the forefront of everything we do.
• One Team - We respect each other and achieve together what no individual can alone.
• Innovation - We are driven to develop solutions that inspire progress.
• Vigilance - We will never waver in our commitment to safety and preparedness in the fulfillment of our duties.
• Ownership - We are accountable for what we do and take pride in how we do it.
• Citizenship - We are dedicated to being good stewards in the communities we serve.
  

REPORTING RELATIONSHIPS
Reports to Communications Supervisor and Communications Manager

Interrelationships: Communications Center-Communicators, Supervisors, and Director; Clinicians

EEO STATEMENT

Global Medical Response and its family of companies are an Equal Opportunity Employer including Veterans and Disabled.

If your passion assisting with helping the community in their time of need where every second counts, apply today!

• Get paid to work with your friends! GMR is looking for people like you!

GMR Employees, if you know someone like you, have them add your name to their application and receive a Referral Cash Bonus!

PLEASE NOTE: COVID-19 vaccination is NOT a condition of employment, or for consideration for employment with the GMR Family of Companies. However, upon acceptance of offer and joining the GMR family, you will be required to submit your COVID-19 vaccination status of either vaccinated or not vaccinated.
EEO Statement:
Global Medical Response and its family of companies are an Equal Opportunity Employer, which includes supporting veterans and providing reasonable accommodations for individuals with a disability.