Transplant Program Assistant

Job ID: 1220627
Employment Status: Full-Time
More Information:

Barnes-Jewish Hospital at Washington University Medical Center is the largest hospital in Missouri and is ranked as one of the nation's top hospitals by U.S. News & World Report. Barnes-Jewish Hospital's staff is composed of full-time academic faculty and community physicians of Washington University School of Medicine, supported by a house staff of residents, interns, fellows and other medical professionals. Recognizing its excellence in nursing care, Barnes-Jewish Hospital was the first adult hospital in Missouri to be certified as a Magnet Hospital by the American Nurses Credentialing Center.

The Transplant Service department at Barnes-Jewish and Washington University focuses only on patients undergoing transplant and those with specific diseases leading up to transplantation. Each transplant coordinator on the transplant team is an expert in there transplant field of specialty. Together, they bring their expertise, knowledge and understanding to the patients in our multiple transplant programs. The transplant coordinator organizes and manages all aspects of care provided before and after transplant.

Overview

Role Purpose

Supports the solid organ transplant program by providing assistance to the Transplant Coordinators. Ensures smooth and efficient office operations. Assists with triaging patient and provider phone calls, accurately updates patient medical records through result entry and documentation. Assists with scheduling, canceling and rescheduling patient appointments and provides patients with scheduled for upcoming appointments. Follows regulatory guidance in daily job responsibilities.

Responsibilities

• Provides general administrative support for the program.
• Provides a high level of customer service when handling telephone calls, answering messages from patients/staff and forwarding calls needing triage.
• Performs complete and correct data entry of necessary information.
• Ensures compliance with regulatory guidelines.
• Schedules patient visits; works multiple points of the service area; verifies insurance, checks insurance eligibility, and collects patient demographics; maintains proficiency in insurance basics, to include the ability to recognize commercial and government plans.

Minimum Requirements

Degree

• High School Diploma or GED

Experience

• No Experience

Supervisor Experience

• No Experience

Preferred Requirements and Additional Job Information

Degree

• Associate's Degree

Experience

• 2-5 years

Benefits Statement

Note: not all benefits apply to all openings

• Comprehensive medical, dental, life insurance, and disability plan options
• Pension Plan*/403(b) Plan
• 401(k) plan
• Tuition Assistance
• Health Care and Dependent Care Reimbursement Accounts
• On-Site Fitness Center (depending on location)
• Paid Time Off Program for vacation, holiday and sick time
• Pension does not apply to Memorial Hospital, Memorial Hospital East, Alton Memorial or Parkland Health Center

Legal Statement

The above information on this description has been designed to indicate the general nature and level of work performed by employees in this position. It is not designed to contain or be interpreted as an exhaustive list of all responsibilities, duties and qualifications required of employees assigned to this job.
Equal Opportunity Employer