Training Manager

The sales lead generation office for Renewal by Andersen, is looking for an Inside Sales Training Manager. The Inside Sales Training Manager will be required to train & develop all new Inside Sales Representatives during their initial training, while continuing ongoing training within their first few months. They will also be responsible for the growth and development of the Inside Sales Assistant Training Managers, ensuring that all training procedures are aligned. The inside Sales Training Manager will also oversee, manage and implement any changes to the training curriculum. WHAT YOU'LL BE DOING | THE ROLE

• Interview and hire new Inside Sales Representatives when necessary.
• Train, lead, develop, mentor all new inside sales representatives during training, providing real-time feedback .
• Ensure that each new teammate is learning the scripting and preferred methodology within the appropriate time frame of their initial training period.
• Ensure all trained telephone conversations are delivered by the system.
• Ensure all new teammates are trained on the adherence to all ISC policy/guidelines/team & customer interactions.
• Attend department & coach’s meetings to discuss the previous week, period, YTD results, performance and the reasons for it (fact-based and judgment-free). Provide any feedback regarding current new trainees.
• Coach Inside Sales Reps (ISRs) hands-on and in the moment by proving assistance in productive appointment setting.
• Demonstrate the methodology live at any time during training.
• Ability to identify where more or less focus is needed and adjust classroom dynamics accordingly.
• Other duties as assigned.

WHAT YOU BRING | THE PERSON

• 2+ years of management experience
• Previous call center coach or supervisor in an Inside Sales Center
• A proven track record of closing sales.
• A strong focus on exceeding customer expectations.
• Strong written and verbal communication skills.
• Ability to work in a fast-paced environment and collaborate effectively as a team member.
• A positive attitude with the ability to multi-task.

WHAT'S IN IT FOR YOU | THE BENEFITS

• Teammate Safety Program
• Sick time and Paid time off
• Healthcare Concierge Service
• Full Complement of benefits including health, dental, vision, life insurance
• Wellness Credits up to $1,000
• Care Partner Program and Employee Assistance Program
• Short Term Disability, Long Term Disability, Accidental Death and Dismemberment Insurance
• Tuition Reimbursement
• 401k Match
• Parental Leave
• Excellent technology
• Leading world-class brand
• Community partnership & give back programs
• Amazing corporate culture!

Empowered to be Extraordinary. We believe in our people. And that's why we empower you to develop a career path that supports your unique voice and talents.

THE RENEWAL BY ANDERSEN | ESLER COMPANIES STORY Renewal by Andersen is the full-service window-replacement division of 115-year-old Andersen Corporation, the owner of the most trusted family of window brands in America. RbA was founded with a mission to redefine the industry and to offer a different—and better—window-replacement experience. Renewal by Andersen has seven company-owned locations, and over 100 independently owned “affiliates” across the United States.
The Esler Companies is the holding company for a fleet of the top Renewal by Andersen (RbA) “affiliates” in Arizona, Colorado, Texas, Oklahoma, Greater Philadelphia, Southern New England, and a sales and marketing ‘engine’ in Northborough, Massachusetts. Independent affiliates operate with a business model which grants owners exclusive marketing and sales territories, and nearly complete autonomy in running their businesses.
Esler Companies | Renewal by Andersen is a proud equal opportunity employer. We are committed to fair hiring practices and to creating a welcoming environment for all team members.
Take a look at life at Esler Companies | Renewal by Andersen at www.esler.com