Training Instructor Centralized Services

Job Summary:

Facilitates training programs for multiple Centralized Services team members both virtually and in the classroom. Liaises with Operations and Project Managers as a subject matter expert representing training. Facilitates onboarding of new programs and/or continuous improvement initiatives by collaborating with business owners, Knowledge Management and Operations team members and support staff within the Centralized Services.

Job Responsibilities:

• Responsible for maintaining all training materials. Contributes to the development of new training material by providing insights and sharing lessons learned.
• Provides support to team members, after training has been completed, in the form of coaching and mentoring.
• Coordinates efforts with Technical Writer and Content Developer to ensure updates and information related to training is communicated appropriately
• Develops the expertise on new company’s products or services and provides demonstrations, customization and promotion to learners.
• May assist with customer interactions, such as chat, e-mail, and inbound calls during periods of high call volume.
• Assists Training Manager with maintaining a master training schedule that includes all schedules for new hires, nesting, and recurrent and special trainings.
• Collaborates with Training Manager to champion and implement leadership, coaching and employee engagement initiatives for new team members as part of the onboarding/training period.
• Partners with the Performance Research and Analysis team to monitor training trends and make recommendations for continuous growth, enhanced performance and identification of learning needs.
• Collaborates with project managers and business owners to identify training needs at a particular location. Responsible for bringing the need to Training Manager’s attention and implementing the training programs to improve daily operations and assist with onboarding of new initiatives.
• Works within the guidelines of authorized Company policies, programs, procedures, budgets, laws, and good business ethics, coordinates and controls the activities, plans, and programs of the designated areas of responsibility.

Walgreens Disclaimer-

An Equal Opportunity Employer, including disability/veterans

Walgreens (www.walgreens.com) is included in the Retail Pharmacy USA Division of Walgreens Boots Alliance, Inc. (Nasdaq: WBA), a global leader in retail and wholesale pharmacy. As America’s most loved pharmacy, health and beauty company, Walgreens purpose is to champion the health and wellbeing of every community in America. Operating more than 9,000 retail locations across America, Puerto Rico and the U.S. Virgin Islands, Walgreens is proud to be a neighborhood health destination serving approximately 8 million customers each day. Walgreens pharmacists play a critical role in the U.S. healthcare system by providing a wide range of pharmacy and healthcare services. To best meet the needs of customers and patients, Walgreens offers a true omnichannel experience, with platforms bringing together physical and digital, supported by the latest technology to deliver high-quality products and services in local communities nationwide.




Basic Qualifications

• High School Diploma/GED and at least 2 years’ experience delivering formal training on how to interact with a customer.
• Intermediate level skill in Microsoft Word (for example: inserting headers, page breaks, page numbers and tables and/or adjusting table columns).
• Intermediate level skill in Microsoft PowerPoint (for example: applying a theme, formatting character spacing, inserting a picture, changing slide layout and theme colors, adding transitions, customizing slide numbers, changing chart style and/or formatting font).
• Experience applying knowledge of principles of adult learning to training delivery.
• Experience using time management skills such as prioritizing/organizing and tracking details and meeting deadlines of multiple projects with varying completion dates.
• Experience facilitating group discussions (including scribing, recording, timekeeping, and leading discussions).
• Experience in providing training and developing process documentation/user manuals.
• Experience building and maintaining relationships within a team.
• Registered Technician/licensed pharmacy technician in the state where working; if applicable per state Board of Pharmacy requirements. OR Willingness to earn a state pharmacy technician license.
• Willing to travel at least 25% of the time for business purposes (within state and out of state).

Preferred Qualifications

• Bachelor’s Degree in education or related field.
• Project Management experience.