Trainer - Sales Contact Center

Overview: Job Summary: Trains employees regarding contact center policies and procedures, basic job skills and client contract-specific requirements.Responsibilities: Duties and Responsibilities include the following. Other duties may be assigned.

• Trains upcoming classes/new hires for Contact-Center business-to-business Sales.
• Delivers new hire and refresher training which includes classroom and on the floor training.
• Conducts various training sessions to meet client needs (e.g. on-the-job, customer service, systems enhancements, sales techniques, refresher, technical, retention programs, policy and procedure changes, etc.).
• Updates training materials per client requests and contract requirements.
• Participates in needs-analysis studies to help determine training needs within the organization.
• Reports on progress of employees under guidance during training periods.
• Assesses trainees to measure progress and to evaluate effectiveness of training materials and program.
• Assists with the development and delivery of communication tools needed for the operation.
• Participates in the administration and implementation of training programs.
• Revises and/or recommends revisions to the training curriculum and suggests improvements to the process.

Supervisory Responsibilities: Directly responsible for all supervisory duties for employee trainees. Carries out supervisory responsibilities in accordance with the organization’s policies and applicable laws. Responsibilities include appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.
Qualifications: The requirements listed below are representative of the minimum knowledge, skill, and/or ability required to qualify for performing the job.

• Experience: Must have 3-5 years of Sales Training experience (preferably contact center).
• Travel: May be required for this position as business needs dictate.
• Computer Skills: To perform this job successfully, an individual should have proficiency in word processing and presentation software.
• Education: High-School Diploma required (Associates Degree preferred);
• Background: Must be able to pass a Federal Background Check and Drug Test.

Telvista is an Equal Opportunity Employer