TPC-Drug Screen Collector/Medical Assistant

THE PROVIDENCE CENTER

JOB DESCRIPTION

Job Title: Drug Screen Collector/Medical Assistant

Division: Administration

Reports To:

ESSENTIAL DUTIES AND RESPONSIBILITIES: Include the following. Other duties may be assigned as required.

Customer Service Duties

• Maintain cooperative, respectful relationships with Center Staff, local agencies, consumers and the public.

• Work in cooperation with coworkers and supervisory staff in a constructive manner.

• Accept and benefit from constructive criticism.

• Provide excellent customer service.

Duties and Responsibilities

Primary Toxicology Screen Collector Duties:

• Collect urine toxicology screens which includes direct observation when indicated

• Perform oral swab toxicology screens

• Perform all documentation needed for specimen processing

• Follow all state and federal laws pertaining to toxicology screen collecting

• Document in electronic medical record

• Label and store samples and prepare for currier according to chain of custody guidelines

• Maintain inventory and order supplies

• Document and communicate no shows to appropriate center staff

• Communicate promptly and clearly regarding any specimen adulteration attempts

• On rare occasions may have to testify at legal proceedings

Secondary Medical Assistant Duties:

• Type correspondence for doctors. Ensure typed documents are in proper format, accurate and completed within 24 hours of receipt of request.

• Make copies and/or fax documents pertinent to client health care and in accordance with HIPPA guidelines and TPC policies.

• Ability to sort and file materials correctly by alphabetic or numeric systems.

• Obtain patient information as directed by physician/program policy from other agencies.

• Obtain patient’s laboratory results and recent medication sheet from their PCP.

• Obtain vital signs (blood pressure, temperature and weight).

• Sort and distribute diagnostic test results.

• Assist with destruction of medication per agency policy.

• Process medication requests and ensure that all medication requests for the day are completed in a timely manner.

• Verify that medications received from pharmacy match the written orders in EPIC.

• Call pharmacy to refill existing medication per physician’s order.

• Conduct collateral coordination with primary care physicians as needed.

• Call insurance companies for Medication Prior authorizations as needed.

• Answer incoming calls from physicians and other clinical staff as required and ensure messages contain correct spelling of names, phone numbers and brief message regarding the call.

• Place calls through to the appropriate staff person.

Process medication requests in EPIC in basket periodically throughout the day.

• Answer questions and investigate if answer is not known until resolution.

Answer emails promptly.

Provide backup coverage in the Medication room as needed.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Incumbent must be able to multi-task. Attention to detail and strong organization skills are required. Sustained and consistent follow-up on required actions is necessary to be successful. Must be a team player with strong interpersonal skills. Requires assertive style to coordinate successful completion of responsibilities. Must be sensitive to the client population served by The Providence Center.

EDUCATION and/or EXPERIENCE
High school diploma and two years’ experience working in a lab and/or as a Medical Assistant; or equivalent combination of education and experience. Must possess good typing skills as well as good spelling and grammar. Excellent communication skills required. Good computer skills are required.

LANGUAGE SKILLS
Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to effectively present information in one-on-one and small group situations to consumers and employees.

MATHEMATICAL SKILLS
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.

REASONING ABILITY
Ability to apply commonsense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to use hands to finger, handle, or feel objects, tools, or controls and talk or hear. The employee frequently is required to stand, walk, sit, and reach with hands and arms. Specific vision abilities required by this job include close vision and the ability to adjust focus.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The noise level in the work environment is usually moderate.

Signature_____________________________ Date____________________