Total Absence Management Unit Leader

Job Location: United States : New York : Oriskany

Role Value Proposition:

Provides exemplary customer service by managing total absence claims in a timely and accurate fashion.

Key Responsibilities:

Manage the activities of claims appeals professionals, act as project lead, conduct quality reviews. Accountable for overall data accuracy and documentation and tracks data and analyzes and reports information via established claims metrics report on standard and customized level. Accountable for block of case managers covering large number of open active claims. Works with cross-functional claims management teams in the planning, enhancement, and implementation of work flow processes and claims administration, collaborates with organizational partners to ensure optimal delivery of services to internal and external customers.

Essential Business Experience and Technical Skills:

Understanding of the impact of group disability in regard to leaves. Proficient customer focus and management. Extensive knowledge of multiple systems and technology resources.

Required:

• 3+ years of Federal FMLA/Absence Management experience or MA PFML

At MetLife, we’re leading the global transformation of an industry we’ve long defined. United in purpose, diverse in perspective, we’re dedicated to making a difference in the lives of our customers.”

MetLife:

MetLife, through its subsidiaries and affiliates, is one of the world’s leading financial services companies, providing insurance, annuities, employee benefits and asset management to help its individual and institutional customers navigate their changing world. Founded in 1868, MetLife has operations in more than 40 countries and holds leading market positions in the United States, Japan, Latin America, Asia, Europe and the Middle East.

We are one of the largest institutional investors in the U.S. with $642.4 billion of total assets under management as of March 31, 2021. We are ranked #46 on the Fortune 500 list for 2021. In 2020, we were named to the Dow Jones Sustainability Index (DJSI) for the fifth year in a row. DJSI is a global index to track the leading sustainability-driven companies. We are proud to have been named to Fortune magazine's 2021 list of the "World's Most Admired Companies."

MetLife is committed to building a purpose-driven and inclusive culture that energizes our people. Our employees work every day to help build a more confident future for people around the world.

We want to make it simple for all interested and qualified candidates to apply for employment opportunities with MetLife. For further information about how to request a reasonable accommodation, please click on the Disability Accommodations link below.

MetLife is a proud Equal Employment Opportunity and Affirmative Action employer dedicated to attracting, retaining, and developing a diverse and inclusive workforce. All qualified applicants will receive consideration for employment at MetLife without regards to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, national origin, marital or domestic/civil partnership status, genetic information, citizenship status, uniformed service member or veteran status, or any other characteristic protected by law.

MetLife maintains a drug-free workplace.

Requisition #: 121898