Toshiba Copier Technician

Provide daily on-site service to our customers, diagnosing, repairing and maintaining digital copiers, printers, and fax machines, including multifunctional and connected digital products

• Manage service territory and provide outstanding customer service to clients

• Be willing to obtain manufacturer certification in all multi-function devices provided to our customers
• Self-sufficiently plan equipment service work by evaluating requests, planning, routing, and confirming appointments
• Document all service actions taken by completing forms, reports, and logs as required
• Demonstrate hands-on knowledge of the specifications, features, capabilities, and benefits of the office equipment we provide
• Assess and troubleshoot customer software and hardware support issues
• Verify post-service equipment functionality by completing test operations, making any additional adjustments as necessary
• Coordinate with dispatch unit to keep them informed on the status of all activities
• Follow manager's guidelines for daily productivity of appointments
• Follow-up on all customer commitments in a prompt manner

Job Qualifications

• 2+ years of copier repair experience
• Experience with Toshiba multi-function devices is a plus
• Computer proficiency with an understanding of commonly-used software programs and the basics of computer networks
• Excellent listening, interpersonal, communication, customer service, and observation skills are essential
• Professional appearance
• Valid driver’s license required

Education:

• High School diploma or equivalent required
• Technical School certificate preferred
• Associates Degree, A+, Net+ Certification preferred

Job Type: Full-time

Pay: $38,000.00 - $58,000.00 per year

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Professional development assistance
• Retirement plan
• Vision insurance

Schedule:

• 8 hour shift

Experience:

• multi-function copier troubleshooting and repair: 2 years (Required)
• certification from a major manufacturer: 2 years (Required)

License/Certification:

• Driver's License (Preferred)

Work Location:

• Multiple locations

Work Remotely:

• No