T/m - Volunteer And Visitor Experience Coordinator, 35561

The National Museum of Toys and Miniatures is seeking a detail-oriented, candidate to fulfill the role of Volunteer and Visitor Experience Coordinator.

Job purpose

The purpose of t his role is to support T/m’s mission, strategic, and DEAI goals by providing exceptional hospitality and visitor experiences to all individuals and groups visiting the museum. The Volunteer and Visitor Experience Coordinator will administer the volunteer program, schedule group visits, and sell admission tickets and Museum Store merchandise. This role will also serve as the manager at the museum on Saturdays.

The ideal candidate with have excellent customer service skills and the ability to multi-task. Must be an energetic self-starter with high standards and exemplary problem-solving skills, must be able to work collaboratively with other museum staff. Museum experience and knowledge of foreign language skills are a plus, but not required.

Duties and responsibilities

• Serve as the museum’s Saturday manager.
• Preserve visitor safety and store and gallery security.
• Schedule and coordinate museum volunteers and successfully recruit, develop, and maintain a thriving volunteer program.
• Schedule group visits and deliver tours when needed
• Stay informed about current and future museum exhibitions and programs.
• Provide exceptional visitor service in keeping with the museum’s educational goals.
• Receive shipments, merchandising, restocking, and straightening inventory.
• Maintain work areas—front desk, public spaces, interactives and gallery cases.
• Receiving shipments, merchandising, restocking, and straightening inventory.
• Stay up to date about current and future museum exhibitions and programs.
• Other duties as assigned.

Skills and Abilities:

• Excellent customer service skills
• Ability to sit, stand and walk for long periods of time
• Proficient with Windows-based programs and able to operate a POS system
• Highly organized and detail-oriented

Working Conditions:

• Able to lift 25 pounds unassisted and stand for long periods of time on hard floors. Ideal candidate must be able and willing to clean exhibition displays daily, requiring bending, kneeling, and stretching.

High school diploma or equivalent and at least 3 years of experience from which comparable knowledge and skills can be acquired is necessary

• Bachelor’s Degree
• Merchandising experience
• Public Speaking experience
• Experience managing or working with volunteers
• Volunteer management experienc
• 2 years minimum retail, cash handling, and customer service experience

Full time, benefilt eligible.

Benefits include medical insurance, dental plans, 403(b) savings plan, paid time off, UMKC tuition assistance, paid long-term disability and life insurance benefits. T/m participates in the UMKC’s Total Reward program; link for complete information: https://info.umkc.edu/hr/total-rewards/benefits/

$12.00 - $15.30/hour, to commensurate with education and experience.

40 hours per week, Tuesday – Saturday 8:30 am – 5:00 pm with some occasional evening and Sunday shifts.

December 12, 2021

Applicants must combine all application materials (cover letter, resume, and list of five references with contact information) into one PDF or Microsoft Word document and upload as a resume attachment.

Limit document name to 50 characters. Maximum size limit is 11MB. Do not include special characters (e.g., /, &, %, etc.).

If you are experiencing technical problems, please call (800) 488-5288.

Note, you must provide a description of job duties for each Work Experience entry on your application. Please carefully review the application instructions section of our Careers page prior to submitting your materials.

Organizational Background

Often described as one of the best museums in Kansas City, T/m is striving to reach new audiences to share the world’s largest collection of fine-scale miniatures and the largest collection of antique toys on public display. T/m’s mission is to educate, inspire, and delight adults and children through the museum’s collection and preservation of toys and miniatures. For more information, click here.

Equal Opportunity is and shall be provided for all employees and applicants for employment on the basis of their demonstrated ability and competence without unlawful discrimination on the basis of their race, color, national origin, ancestry, religion, sex, pregnancy, sexual orientation, gender identity, gender expression, age, disability, protected veteran status, or any other status protected by applicable state or federal law. This policy shall not be interpreted in such a manner as to violate the legal rights of religious organizations or the recruiting rights of military organizations associated with the Armed Forces or the Department of Homeland Security of the United States of America. For more information, call the Vice Chancellor - Human Resources at 816-235-1621.

Reasonable accommodations may be made to enable individuals with disabilities to perform the duties and functions of this job. If you believe you may have difficulty performing any of the duties or functions of this job, please contact the Office of Affirmative Action at (816) 235-1323.