Third Party Management & Controls Leader

Who we are: Fueled by a fundamental belief that having access to financial services creates opportunity, PayPal (NASDAQ: PYPL) is committed to democratizing financial services and empowering people and businesses to join and thrive in the global economy. Our open digital payments platform gives PayPal’s 392 million active account holders the confidence to connect and transact in new and powerful ways, whether they are online, on a mobile device, in an app, or in person. Through a combination of technological innovation and strategic partnerships, PayPal creates better ways to manage and move money, and offers choice and flexibility when sending payments, paying or getting paid. Available in more than 200 markets around the world, the PayPal platform, including Braintree, Venmo and Xoom enables consumers and merchants to receive money in more than 100 currencies, withdraw funds in 56 currencies and hold balances in their PayPal accounts in 25 currencies.

Job Description Summary: The Third Party Management & Controls Leader will build, develop, and lead a team within the First Line of Defense supporting the execution of the Third Party Management Policy. This role will identify innovative solutions, locate efficiency opportunities, and deliver best in class solutions for supporting the Third Party Management Program. The Third Party Management & Controls Leader will balance internal and external critical stakeholders, ensure operational efficiency & support a frictionless customer experience. This position will lead a global team of employees distributed across the world. The successful candidates should also be able to offer a strategic perspective, sound business judgment, agility to adapt to changing priorities at hand, and be able to effectively work and communicate collaboratively / cross-functionally with multiple teams located in different geographies. Candidate must have a hands-on approach, strong intellectual curiosity and attention to detail and organization, and a passion for achieving practical business impact.

Job Description:

Responsibilities:

• Collaborate with the Third Party Management Program leadership in the Second Line of Defense to support the execution and implementation of a third party risk management program across PayPal
• Lead a team of Risk Analysts who will review Third Party risk assessments, provide recommendations on control gaps and issues arising from the risk assessments, and support the First Line Business Units in validating remediation efforts
• Identify ways to improve business processes, user experience, and systems involved in the third-party life cycle (due diligence; on-boarding; monitoring; issue management and escalation; renewal, termination and exit) with an emphasis on a risk-based approach that is consistent and repeatable across risk dimensions
• Thorough understanding all relevant internal policies and external regulatory requirements applicable to the Third Party Management program
• Develop a working knowledge of all key third party relationships (current and planned), including out- or co-sourced vendors, third parties who originate products and/or services PayPal uses and/or offers, and third-party relationships in which PayPal’s name or brand is associated with or franchised by others.
• Serve as a point of contact for resolving Third Party issues
• Directly respond to the needs, requests, and concerns of executive and senior management staff participating in third party relationships. Escalate any issues related to risk assessment results or issues in the due diligence process to the appropriate stakeholder.
• Collaborates with global leaders on ideas for improvement, implementing strategy and plans, adjusting processes, and providing leadership guidance to the team
• Establish & communicate clear goals, objectives, and performance metrics/standards across the team
• Actively support and promote a culture of progress and ensure day-to-day quality & risk mitigation is maintained through periods of strategic change.
• Create an inclusive and trusting work environment and culture where everyone is motivated to perform at their highest level while bringing the best of themselves to work.
• Perform a variety of tasks, leads, and directs the work of others and has a wide degree of creativity and latitude as expected.

Core Competencies and Experience:

• 8+ years of relevant experience, with a minimum of 5 years successfully leading a Third Party Management team
• 8+ years supervisory experience leading teams
• Relentless customer focus
• Ability to design/augment processes and implement change across a globally distributed workforce
• Exceptional critical thinking, and problem-solving skills; strong judgement, able to “see the forest through the trees”
• Creative, and able to translate a concept and bring it to reality
• Direct the initiation and provide oversight for key program initiatives, drive compliance with industry best practices and standards
• Excellent attention to detail and the ability to deliver results in a very fast-paced and dynamic environment while keeping strategic thinking at the forefront of everything you do
• Excellent interpersonal skills, including the ability to work across the organization and interact/influence/negotiate effectively at all levels of management and peers; unrivaled communication and listening skills
• Facilitation skills; able to run large meetings, especially comfortable driving to decision and reinforcing accountability
• Strong written AND verbal communication skills
• Resilience, poise and grace under pressure
• Technically savvy; power user and evangelist for all internal control initiatives
• PayPal culture carrier, a source of energy and inspiration

Preferred :

• Successful track-record managing large scale teams in a large, multi-national company
• Expert knowledge of controls and Third Party Management principles
• Proven change management expertise
• Experience working in a global, matrixed, diverse, team-oriented, and collaborative environment
• Ability to leverage data to “tell a story” and enable decision-making processes.

Our world-class culture is something we’re proud of. We’re committed to creating a thriving and inclusive workplace with great benefits including:

• Excellent medical and dental benefits
• Competitive salary
• Savings plans with company match / Employee Stock Purchase Plan
• Generous time off policies
• Ongoing training, tuition reimbursement and support to help you realize your full career potential
• Community fundraising and volunteer opportunities
• PayPal’s sabbatical program provides four weeks of paid time off after every five years of service.
• Active social groups

We're a purpose-driven company whose beliefs are the foundation for how we conduct business every day. We hold ourselves to our One Team Behaviors which demand that we hold the highest ethical standards, to empower an open and diverse workplace, and strive to treat everyone who is touched by our business with dignity and respect. Our employees challenge the status quo, ask questions, and find solutions. We want to break down barriers to financial empowerment. Join us as we change the way the world defines financial freedom.

PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities.