Theme Parks Manager

Hotelbeds is the world´s leading bedbank.

The company’s proprietary technology helps providers of travel services distribute their offering to travel sellers globally via an easy-to-use, advanced technology platform that increases reach, revenue and yield for both the provider and the seller.
Operating under the Hotelbeds brand in the wholesale channel and the Bedsonline brand in the travel agents channel, the company connects over 60,000 travel intermediaries across more than 140 source markets globally with travel providers in over 185 countries representing more than 170,000 hotels, 24,000 transfer routes and 18,000 activities.

The company is headquartered in Palma de Mallorca, Spain.

This position sits within our Beyond The Bed unit.
JOB DESCRIPTION:

This role is responsible for improving, executing, and optimizing the operational services for Theme Parks in the Americas, with a focus on OM protection and focus on improving our Customers´ and Suppliers´experiences and therefore, their satisfaction and our business efficiency.

Accountabilities:

• Ensure Theme Parks products are timely loaded in all platforms/distribution channels, with complete & accurate availability, content, and rates, in the appropriate languages according to product and market strategy.
• Performance control through an end-to-end process to ensure loaded contracts are correctly reflected in our distribution channels in terms of availability, rates & content.
• Working with suppliers' assistance (e.g. booking modifications, rejected bookings, checking missing info, offline quotations, sales support…) and also coordinating when needed with the CRC and Sales to improve our Customer´s Satisfaction.
• Suppliers' complaints/issue resolution, ensuring effective response to clients' claims meet SLA deadlines and feedback is provided to the business in order to develop/improve products & services, ensuring specialization per product line, sourcing methodologies & geographies

Skills:

• Interpersonal skills with high quality written and verbal communication skills
• Analytical and conceptual skills
• Appreciation of risk management
• Motivating and coaching to generate team spirit

Experience:

• Minimum of 5 years at management level in similar or related businesses
• Previous experience leading teams and inspiring high levels of employee engagement
• Previous experience in theme parks area to its specialization needs.
• Previous experience in Operations

Qualifications:

• Graduate In Tourism or related business (preferred)
• Proficiency with Salesforce, tableau & Atlas
• Specific Customer service industry knowledge and experience
• Ability to adapt to changes
• Fluent English is a must. Other languages are a plus ( Spanish)

You will have the opportunity to work for a company that is going through significant change in becoming the world´s leading travel services provider. We are looking for people that are ready to ride the wave in this exciting journey.

As well as an attractive benefits package you will be able to work:

• Within an innovative, engaging and multicultural environment.
• Have the opportunity to build strong and lasting business relationships and friendships from around the world.
• Have the opportunity in developing your career locally or within one of our beautiful working locations across the globe.

Job Type: Full-time