Territory Manager, Market Operations

About Carvana

At Carvana, we sell cars, but we are not salespeople. We have made it our mission to create a hassle-free way for people to buy and sell cars. We saw a huge problem with how much of a headache it is to buy a car the traditional way, so we committed ourselves to put customer satisfaction at the core of our business, we have built a no-pressure, no-haggle online car buying experience that saves our customers time and money. Customers can search through thousands of vehicles online, see full 360-degree views of both the interior and exterior of the vehicles before deciding to go through the purchasing process. Our Customer Advocates will then either deliver the purchased vehicle to our customer's driveway using one of our kick-ass one car haulers, or they will meet our customers at one of our amazing coin-operated Vending Machines.

For more information on Carvana and our mission, sneak a peek at our company introduction video.

About the team and position

Carvana's Market Operation department is known for its team-oriented, fast-paced environment.

We expect bright people who are willing to roll up their sleeves, step in wherever needed, mentor and develop team members, and assume additional responsibilities as needed while juggling multiple projects. Don't forget to bring your personality! We thrive from each unique perspective. Our strength is in our diversity of opinions.

What you'll be doing

• Motivating, inspiring, and leading a team of Market Leaders based in various locations across a region of the United States.
• Balancing execution, process improvements, and impeccable customer service.
• Helping launch and expand Carvana markets and car vending machines.
• Keeping every detail of your markets operating like a well-oiled machine, but also taking time to think through strategy and process with a broad perspective and making the necessary improvements to fuel future growth.
• Collaborating with leadership, peers, and direct reports to drive meaningful results.
• Helping interview, select, onboard, and train a team of Customer Advocates and Market Leaders and giving them the tools, resources, and guidance they need to be successful. Employee development is an essential part of this role.
• Regularly travel to each of your markets to conduct on-site visits. These visits must infuse your market with the culture and performance standards that make the Carvana employee and customer experience exceptional.
• Working cross-functionally with groups company-wide, including Logistics, Product, Inspection Centers, Inside Advocate Operations, Marketing, and People Operations.
• Other duties as assigned.

What you should have

• 7+ years of operational experience preferred.
• At least 5 years experience of leading teams with 2 years managing managers preferred.
• A strong sense of urgency with the ability to improve operational efficiency.
• Excellent problem-solving skills with the ability to think outside the box.
• Strong analytical and critical thinking skills.
• Excellent communication skills.
• Ability to implement change across multiple HUB locations.
• Willingness to work on weekends.
• Willingness to travel (up to 75%) required.
• Interest in working hard, being challenged in a fast-paced environment, and having fun while doing so.

It would be great if you also had

• High influencing skills.
• Experience with change management.
• An analytical mindset.
• A passion for people development.
• A strong leadership presence.
• A Bachelor's degree from an accredited undergraduate institution.

What we'll offer in return

• Full-Time Salary Position
• Medical, Dental, and Vision benefits
• 401K with company match
• A multitude of perks including student loan payments, discounts on vehicles, benefits for your pets, and much more
• A great wellness program to keep you healthy and happy both physically and mentally
• Access to opportunities to expand your skillset and share your knowledge with others across the organization
• A company culture of promotions from within, with a start-up atmosphere allowing for varied and rapid career development
• A seat in one of the fastest-growing companies in the country

Other requirements

To be able to do your job at Carvana, there are some basic requirements we want to share with you.

• Must be able to read, write, speak, and understand English.
• The ability to walk/stand and sustain physical activity for extended periods of time (8+ hours).
• Must be able to read, write, speak, and understand English.
• Requires high and low levels of movement with the ability to reach with arms, twist, kneel, crouch, climb, balance, and squat.
• Requires the grasping, carrying, lifting, pushing, and pulling of items up to 50lbs.
• Frequent driving requires excellent visual activity and manual dexterity.
• Requires to work in outdoor weather conditions.
• Must be able to stay in stationary potions for extended periods of time (when driving) up to 3 hours at a time.
• Frequently communicates with customers and must be able to exchange accurate information.

Of course, we'll make any reasonable accommodations for those with disabilities to perform the essential functions of their jobs.

Legal stuff

Hiring is contingent on passing a complete background check. This role is not eligible for visa sponsorship.

Carvana is an equal employment opportunity employer. All applicants receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, marital status, national origin, age, mental or physical disability, protected veteran status, or genetic information, or any other basis protected by applicable law. Carvana also prohibits harassment of applicants or employees based on any of these protected categories.

Please note this job description is not designed to contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.