Terminal Dispatcher - 7am- 4:30pm - Harrisburg

Position Summary: This position is a customer facing role that handles customer calls to ensure overall customer satisfaction is achieved. The ideal candidate will have a high level of attention to detail, the ability to effectively multi-task in a fast-paced environment and demonstrate excellent problem-solving skills. This position serves as the primary communicator between Independent Contractors and customers of our organization. A sense of commitment to customer satisfaction and the ability to work well in a team environment are ideal for this position. Superior communication skills and a positive, friendly attitude are critical to succeed in this role.

Essential Duties and Responsibilities: To perform this job successfully, an individual must be able to perform the following satisfactorily; other duties may be assigned. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Answer incoming phone calls from customers and Independent Contractors and enter information into company specific software system. Prioritize tasks accordingly.
• Enter orders for both routed and on demand routes, additional stops, wait time jobs and special-order requests from customers as required by department standards.
• Determine if orders can be performed as requested by the customer based upon multiple factors.
• Assign and dispatch delivery jobs.
• Monitor online dispatch board for potential issues of delayed service.
• Monitor current job acceptance log of Independent Contractors to ensure workload balance; route reassignments, as necessary, in case of breakdowns or service interruptions.
• Monitor status of time sensitive deliveries/pickups to ensure timely delivery to customer.
• Answer inbound calls from Independent Contractors and assist them, as needed, to help ensure the routes can be completed according to customers’ expectations.
• Assist with Operations Manager and other employee requests related to dispatch and route completion.
• Monitor and utilize web-based applications, tools, and reports.
• Handle customer concerns in an expeditious and professional manner; escalate unresolved issues to management, as appropriate.
• Perform day-to-day administrative tasks; i.e. email, electronic file management, etc.
• Ensure policies and procedures as defined by company are consistently followed.
• Perform other duties as assigned.

Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Knowledge, Skills and Abilities:

• Ability to establish a high level of trust and credibility in the organization.
• Must be extremely detail oriented and able to accurately process transactions.
• Proactive and resourceful. Ability to work effectively in a fast-paced environment.
• Ability to effectively communicate verbally and in writing at all levels of the organization.
• Proficient computer skills, including but not limited to MS Word, Excel and database programs.
• Critical thinker with strong analytical skills.

Details:

• 7am - 4:30pm Monday through Friday
• $17 - $19 per hour

Job Type: Full-time

Pay: $17.00 - $19.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Referral program
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Experience:

• Dispatching: 1 year (Preferred)

Work Location:

• One location

Work Remotely:

• No

Work Location: One location