Temporary Instructional Designer

Temporary Instructional Designer

TTEC (formerly TeleTech) is seeking a seasoned Designer, Instructional to join our Learning and Development team!

The Instructional Designer department at TTEC (formerly TeleTech) serves a critical role in the business. . understanding the internal and external customer needs and then interpreting and transforming them into training and resources that serve to onboard and up-skill the employees working in that field. This means that the training being delivered has a direct impact on the productivity and the services delivered to our clients worldwide.

What you'll be doing:

This role will be responsible for the design, development, delivery, evaluation as well as enhancement and maintenance of employee online and instructor-led training. This exciting role uses the latest technology to create learning content and employee development experiences that ensure our contact center associates are onboarded efficiently and continuously trained so they are able to deliver the best experience to their customers.

What you'll bring to us:

• Excellent communication skills
• Proactive/real-time problem solving skills
• Knowledge and experience in using innovative and modern instructional design trends (current/forward design methodologies)
• Technical writing and design skills
• Design and implement strategy to optimize knowledge base in support of meeting and exceeding operational and internal goals and metrics
• Conceive, design, and develop training programs and materials utilizing the latest instructional and distribution methods
• Build e-Learning, instructor-led or blended solutions to best suit the content and audience
• Build upon contemporary methods of adult learning theory, social and mobile learning, and curriculum design to shape e-learning, instructor-led, and blended approach education and guidance
• Create, build and distribute custom analytics and reports based on goals and metrics
• Coach users on knowledge base tools and coordinate with operations, training & quality teams to produce educational content within the knowledge base
• Work closely with other Instructional Designers including Lead Instructional Designers (IDs), Project Managers (PMs), Subject Matter Experts (SMEs), Media, Quality Assurance (QA), as well as Training Team and Design and Delivery Managers

What skills you'll need:

• Knowledge and skill using Articulate Storyline 2 and Rise
• Proficiency in MS Office products
• Skill using Video Animation
• Adept in audio editing
• Knowledge of and practical application of Adult Learning Theory and instructional design principles
• Ability to facilitate focus groups, usability sessions and subject matter expert interviews as well as identify and document key themes emerging from these activities
• Ability to manage responsibilities and priorities in a fast-paced and time-critical environment
• Basic Project Management skills
• Excellent presentation/facilitation skills
• Knowledge of call center business and/or experience, desired
• Experience using e-Learning software such as Captivate & knowledge of Adobe Photoshop, Flash, HTML principles

Who We Are:

TTEC (formerly TeleTech) is a pioneer in customer experience, engagement and growth solutions. Our 40,000+ employees serve customers in more than 80 countries and 50 languages across social, mobile, and digital channels. We utilize a holistic approach, applying solutions from our four customer experience segments-Consulting, Technology, Care and Growth-to help companies provide an amazing experience to their customers, inspire customer loyalty, and grow their business. Our employees live by a set of customer-focused values that guide relationships with clients, their customers and each other.

Our Care organization utilizes an integrated platform of people, process, and technology leveraging more than 30 years of best practices to build customer value. Simply put, our Care team has a legacy of success. The Senior Project Manager is a key part of this team, and will impact our global operation as part of a world class team of professionals.

COMPENSATION & BENEFITS

The anticipated starting hourly wage for individuals expressing interest in this position is $40-42. This position is not eligible to participate in an annual incentive program.

Benefits available to eligible employees include the following:

• Medical, dental, and vision

• Tax-advantaged health care accounts

• Financial and income protection benefits

• Paid time off (PTO) and wellness time off

TTEC is proud to be an equal opportunity employer. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We strive to reflect the communities we serve by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued and comfortable being their authentic selves at work. As a global company, we know diversity is our strength. It enables us to view projects and ideas from different vantage points and allows every individual to bring value to the table in their own unique way. But don't take our word for it - check out some our women in leadership and diversity awards on TTECjobs.com.

Lead Everyday w Do the Right Thing w Reach for Amazing w Seek First to Understand w Act as One w Live life Passionately.