TELLER SUPERVISOR

POSITION SUMMARY

We have an opportunity for a Teller Supervisor at our Blaisdell branch in St. Paul, MN. This position is responsible for the supervision of the branch’s teller staff, including: oversight of teller policies, procedures, regulations and guidelines, on-going training, supervision and evaluation of all teller functions of that bank location to ensure and maintain the highest level of customer service, compliance, and bank profitability. Responsible for ensuring that superior quality teller and vault services are provided. Responds to challenging customer inquiries.

ESSENTIAL FUNCTIONS

• Completes all duties of a branch teller.
• Oversee the daily Teller Operations of the branch.
• Provides leadership, direction, and assistance to tellers to ensure daily functions are completed.
• Responsible for teller vault operations.
• Promotes, counsels, and cross-sells all types of bank services to new and existing customers.
• Oversees the orientation of new employees to department policies and procedures, clearly communicating job duties and responsibilities.
• Oversees the on-going training of new and existing teller staff to ensure staff has the opportunity to successfully perform the requirements of their positions, including teller services, processes, procedures and adherence to related banking regulations.
• Responsible for the scheduled teller work hours and assignments in accordance with work load and customer traffic flow to ensure adequate, efficient staffing including PTO, Saturdays, etc.
• Coordinates with other branch Teller Supervisors and Branch Managers in the back up for Tellers in their absences to ensure that all work is completed within established guidelines.
• Assists Teller SME in branch Teller Audits and reports.

SUPERVISORY RESPONSIBILITIES

This position supervises branch identified Tellers

Responsible for the hiring, performance management and development of these employees.

COMPETENCIES

• Sunrise 10X Values
• Contributor Competencies
• Business Acumen
• Coaching
• Compliance Management
• Conflict Management
• Employee Development
• Leadership
• Planning/Delegation
• Problem Solving
• Project Management
• Resource Management
• Relationship Management

EDUCATION & EXPERIENCE

• High school degree or GED Required
• Five (5) years teller operations experience preferred.
• Lead teller experience preferred.
• Previous supervisory experience beneficial.
• A superior skill set in Fiserv & Teller applications.
• Strong knowledge of teller operations and related regulations required.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)