Teller

Western Cooperative Credit Union's Dickinson North Branch has an opening for a Teller. This is a full time position getting approximately 40 hours per week. Hours will vary between Monday thru Friday 7:30 am - 5:30 pm and a Saturday rotation from 8:30 am - 12:00 pm.

Application deadline is Friday, October 8th.

Purpose: Perform limited transactional duties to serve members by receiving or paying out funds with high degree of accuracy. Maintain accurate transactional records, providing basic cash receipt and payment services in accordance with credit union policies and procedures.

Essential Duties and Responsibilities include the following. Other duties may be assigned.

• Greet and welcome members to the credit union in a courteous, professional and timely manner, providing prompt, accurate, and efficient member transactions.

• Receives checks and cash for deposit, verifies amount, and examines checks for endorsements.

• Process withdrawals from accounts and/or check cashing, verifying amounts, and enter withdrawals into system accurately. Cash checks from a variety of accounts upon proper verification according to credit union policies and procedures.

• Cashes checks and pays out money after verification of signatures and member balances.

• Accurately enters members' transactions into computer to record transactions, and issues computer generated receipts.

• Assist with mail, email or phone transactions, when available.

• Place holds on accounts for uncollected funds.

• Order daily supply of cash for teller drawer; and count, check, and package incoming cash and coins.

• Balances currency, coin, and checks in cash drawer at end of shift and compares totaled amounts with data displayed on computer screen. Research and resolve discrepancies. Report any discrepancies to the supervisor as necessary.

• Maintain an up-to-date and comprehensive knowledge on all credit union products and services that are handled or promoted by tellers. Maintain an up-to-date and comprehensive knowledge on all related policies and procedures, rules and regulations for the teller area, including robbery procedures.

• Explains, promotes, or sells products or services including but not limited to prepaid cards, money orders, and cashier's checks.

• Identifies member needs and refers appropriately.

• Receive consumer loan and other payments, and ensure the payments match balances due. Enter payments into the computer. Generate member receipts.

• Check night depository bags and record proper information according to credit union procedures.

• Allows member access to Safe Deposit Boxes, following specified procedures.

• Ensure that the teller station is properly stocked with forms, supplies, brochures, etc.

• Report malfunctions of teller terminals and other equipment used at the teller station.

Supervisory Responsibilities
This job has no supervisory responsibilities.

Competencies
To perform the job successfully, an individual should demonstrate the following competencies:

Analytical - Uses intuition and experience to complement data.

Problem Solving - Gathers and analyzes information skillfully; Works well in group problem solving situations; Uses reason even when dealing with emotional topics.

Technical Skills - Strives to continuously build knowledge and skills; Shares expertise with others.

Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Responds to requests for service and assistance.

Interpersonal Skills - Maintains confidentiality.

Oral Communication - Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification.

Teamwork - Contributes to building a positive team spirit; Supports everyone's efforts to succeed.

Ethics - Treats people with respect; Works with integrity and ethically; Upholds organizational values.

Organizational Support - Follows policies and procedures; Completes administrative tasks correctly and on time; Supports organization's goals and values.

Judgement - Exhibits sound and accurate judgment; Includes appropriate people in decision-making process.

Planning/Organizing - Uses time efficiently.

Professionalism - Reacts well under pressure; Accepts responsibility for own actions.

Quality - Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Applies feedback to improve performance; Monitors own work to ensure quality.

Quantity - Completes work in timely manner.

Safety and Security - Uses equipment and materials properly.

Attendance/Punctuality - Is consistently at work and on time.

Dependability - Follows instructions, responds to management direction; Takes responsibility for own actions.

Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience
No prior experience or training.

Language Skills
Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.

Mathematical Skills
Ability to add and subtract two digit numbers and to multiply and divide with 10's and 100's. Ability to perform these operations using units of American money and weight measurement, volume, and distance.

Reasoning Ability
Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations.

Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this Job, the employee is regularly required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms and talk or hear. The employee is occasionally required to sit and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision.

Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this Job, the employee is occasionally exposed to moving mechanical parts. The noise level in the work environment is usually quiet.