Teller

This position serves our customers by effectively and efficiently processing both financial and non-financial transactions. Serving as our customer’s primary point of contact, this position helps the bank build strong relationships by providing an outstanding community banking experience.

Essential Duties & Responsibilities:

Build Strong Relationships by acting as the bank’s primary contact with its customers, consistently providing an outstanding service experience for every bank customer as you perform the following functions:

Effectively and Efficiently Process Customer Transactions: Meet and exceed bank service standards as defined in teller scorecard, greeting and acknowledging each customer and making them feel welcome while closely following bank processes and security procedures. Perform branch capture functions as instructed by supervisor. Provide authorized signature on cashier’s checks as needed, following approval by manager contacted by telephone or in person in accordance with established policies and procedures. (73%)

Business/Customer Development: Using a service centered approach, assist the bank in developing its customer base and product distribution by identifying customer needs and referring them to the appropriate person or product (or addressing need when appropriate). Meet and/or exceed established referral expectations. (15%)

Teamwork: Work as a team with other tellers to complete daily tasks, demonstrating respect and professionalism, being prompt, and minimizing unplanned absences. Provide high levels of service to our internal colleagues with the understanding that our levels of internal service directly impact the service we can provide to our external customers. Be flexible and accepting of changes in schedule, assignments, responsibilities or hours worked. (10%)

Build Strong Communities: Actively involved in identifying the needs of the businesses and the families in their community. Participate in community events, including staffing at least two events (art festivals, community celebrations, etc.) and participating in at least two community festivals (parades, bank-sponsored outreach events, etc.) per year. (2%)

Qualifications (Include Education and Experience): High School Diploma, some post secondary education a plus. Previous cash handling and customer service experience important, prior experience as a teller a plus. Knowledge and use of MS Office Products, cash and currency equipment helpful. Excellent communication and service skills very important. Attention to detail.

Questions? Call Jill Hansen 515-222-2305.
Please send resume to Human Resources, P.O. Box 65020, West Des Moines, IA 50265-9959, or email to jhansen@westbankstrong.com.