Technician DHS

Applies regulations and procedures to determine eligibility for public assistance programs and referrals for human services. Technicians learn and apply rules and regulations with a moderate degree of independence in the assigned program area of the Department of Human Services.

• Gathers, assembles and reviews information from applicants and recipients regarding financial and non-financial criteria relevant to initial or continued eligibility.
• Verifies information by direct contact, collateral contacts, phone contacts and/or home visits.
• Enters and updates case/client information within the automated computer system.
• Informs applicants/recipients of the relevant requirements and benefits of program for which they may have eligibility; assists applicants with completing forms; secures documents; notifies applicants of appeal rights and procedures in response with notices generated by the computer.
• Maintains inquiry level access in multiple State and County computer systems for basic case information as necessary.
• Provides administrative support for assigned program including, but not limited to, maintaining records, verifying accuracy of records and compiling statistics and figures.
• Assists co-workers as necessary.
• Approves/denies applicants based upon review of case information, in accordance with program rules and regulations.
• Establishes and maintains case files; prepares necessary documentation to initiate, continue and modify public assistance; plans and organizes caseload to ensure that necessary work is completed in accordance with regulations relating to eligibility and timeliness.
• Maintains a caseload of clients encompassing multiple public assistance programs.
• Interviews clients to obtain general case information and requests supporting documentations from clients as necessary.
• Complex data entry through multiple County and State computer systems requiring detailed, specific program knowledge.
• Prepares documentation and cases for presentation in court hearings and serve as a representative at County and state evidentiary hearings or appeals; testify as necessary.
• Determines the need for recovery of funds or referral for fraud investigation and completes reports to the proper investigative resource in cases of suspected fraud.
• Keeps clients informed of changes in laws or regulations that may affect them.
• Performs other duties as necessary for performance of the job.

• High School Diploma or GED equivalency required.
• Minimum two years of administrative support experience or related clerical work required.

• Valid driver’s license at the time of application and a valid Colorado driver’s license at time of hire required.

• Must successfully pass background check.

• Comprehensive Benefits package (medical, dental, vision, etc.) for full-time employees
• Generous Vacation and Sick Leave Accrual
• Remote & Hybrid working opportunities
• County Retirement Program
• Autonomy to grow and find your career path with supportive leadership
• Truly inclusive and diverse environment
• Fitness Center (Historic Pueblo Courthouse Bldg.)
• 4-Week Paid Parental Leave Benefit

2022 EMPLOYEE BENEFITS SUMMARY

2022 Holidays

• New Years Day (observed)– January 3rd
• MLK, Jr. Day – January 17th
• President's Day – February 21st
• Memorial Day – May 30th
• Juneteenth Day (observed) - June 20th
• Independence Day – July 4th
• Early Release (