Technical Writer Ll

Primary Roles and Responsibilities-
Reviewing and updating tasks
Reviewing and updating emails
Executing/completing of open tasks for creating, editing and updating documentation

Generating tasks for a request if received by email

Following OEG’s Change Management Plan in support of new or updated documents

Following taxonomy and content plan for the Global Security Knowledge Portal (GSKP) Following procedures on SOP development and implementation
Includes following the Documentation Review/Approval SOP
Ensuring alignment between operational teams

Escalating blockers to team lead
Attending meetings on calendar based on current tasks/projects
Responding to incoming tasks from operational teams and adding the appropriate tags/subscribers
Responding to emails from operational teams
Soliciting for and respond to feedback via operational collaboration pages on Monday at noon as described in the OEG Collaboration Page SOP

Secondary Roles and Responsibilities-
Maintaining organizational charts for GSO
Providing updates to project manager/coordinator on projects status/tasks
Publish all significant documentation changes in coordination with OTD, OSSP, and other applicable stakeholders to ensure training, systems, and documentation are aligned. Minor changes (i.e. POCs, contact info, links, etc.) can be published as needed throughout the week.
Conducting audits on a regular basis in accordance with established procedures and audit cadences.
Consulting/Informing OTD of incoming tasks
Supporting all business reports (monthlys, QBRs, Annuals)
Development of google sites, folders, slides and documents

Overview

Milestone Technologies, Inc. is a leading IT Managed Services and IT Professional Services solutions provider headquartered in the Bay Area and serving clients globally. Our unique approach to IT Managed Services includes Contact Center Services, Internal IT Support, Data Center Operations, Workforce Solutions, and IT Professional Services.

The Technical Writer supports the organization by creating, planning, developing, writing, editing, distributing, managing, and auditing documentation content to meet and execute operational and business objectives. He/she specializes in content and technology-based solutions to improve streamlined communication and process standardization, while performing gap analysis to assess opportunities.

The Technical Writer is a skilled and experienced writer with strong communications skills that will be responsible for working on technical documentation including but not limited to standard operating procedures (SOPs), technical manuals, process flowcharts, FAQs, and intranet/internet content for various departments and various clients. The Technical Writer will also be responsible for knowledge base/wiki development, KB content categorization, and KB management.

*While this position is slated as an in-office role Monday through Friday, all non-essential workers are currently working remotely until further notice and developments with the Coronavirus Pandemic.

Technical Writer will support Global Security Operations Team. GSO’s mission is to protect the people, property, and reputation of the organization.

Responsibilities

Primary Roles and Responsibilities-
Reviewing and updating tasks
Reviewing and updating emails
Executing/completing of open tasks for creating, editing and updating documentation

Generating tasks for a request if received by email

Following OEG’s Change Management Plan in support of new or updated documents

Following taxonomy and content plan for the Global Security Knowledge Portal (GSKP) Following procedures on SOP development and implementation
Includes following the Documentation Review/Approval SOP
Ensuring alignment between operational teams

Escalating blockers to team lead
Attending meetings on calendar based on current tasks/projects
Responding to incoming tasks from operational teams and adding the appropriate tags/subscribers
Responding to emails from operational teams
Soliciting for and respond to feedback via operational collaboration pages on Monday at noon as described in the OEG Collaboration Page SOP

Secondary Roles and Responsibilities-
Maintaining organizational charts for GSO
Providing updates to project manager/coordinator on projects status/tasks
Publish all significant documentation changes in coordination with OTD, OSSP, and other applicable stakeholders to ensure training, systems, and documentation are aligned. Minor changes (i.e. POCs, contact info, links, etc.) can be published as needed throughout the week.
Conducting audits on a regular basis in accordance with established procedures and audit cadences.
Consulting/Informing OTD of incoming tasks
Supporting all business reports (monthlys, QBRs, Annuals)
Development of google sites, folders, slides and documents

Qualifications

Experience:

Familiar with Security writing or have experience in security field
Possess strong writing ability with excellent communication skills.
Be an analytical thinker who can help define and drive processes.
Strong technical aptitude and ability to learn new technology.
Ability to apply copywriting skills to edit, review, and develop complete run books covering external and internal engagements, operating procedures, and methods of technical procedure documentation.
Ability to identify inconsistencies and deviations from language rules and guidelines.
Excellent interview and follow through skills, coupled with strong organizational skills and solid communication and interpersonal skills.
Excel at handling multiple projects and diverse activities in a fast-paced environment.
Ability to multi-task and prioritize work.
Proficiency in Word, Excel, PowerPoint, and Visio. HTML and wiki experience is a plus.
Possess a minimum of 2 years of relevant professional experience and a degree in English, Engineering, Computer Science, Technical Communications, or similar fields.

Systems:

Proficient with MS Suites: Excel, Outlook, Word, PowerPoint.

Education:

Bachelor’s degree in English, Journalism, Engineering, Computer Science, Technical Communications, or similar fields; or equivalent practical experience

*Job description is subject to change.

Milestone Technologies provides equal employment opportunity for all applicants and employees. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, gender, gender identity, marital status, age, disability, veteran status, sexual orientation, national origin, or any other category protected by applicable federal and state law, or local ordinance. Milestone also makes reasonable accommodations for disabled applicants and employees.

Job Type: Full-time

Pay: $0.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Disability insurance
• Employee assistance program
• Employee discount
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Professional development assistance
• Referral program
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Education:

• Associate (Preferred)

Experience:

• Microsoft Powerpoint: 2 years (Preferred)
• Technical Writing: 2 years (Required)
• Security Operation: 2 years (Required)

This Job Is Ideal for Someone Who Is:

• Dependable -- more reliable than spontaneous
• People-oriented -- enjoys interacting with people and working on group projects
• Detail-oriented -- would rather focus on the details of work than the bigger picture

Company's website:

• https://milestone.tech/

Company's Facebook page:

• https://www.facebook.com/MilestoneTechnologiesInc

Benefit Conditions:

• Only full-time employees eligible

Work Remotely:

• Temporarily due to COVID-19

COVID-19 Precaution(s):

• Remote interview process
• Personal protective equipment provided or required
• Temperature screenings
• Social distancing guidelines in place
• Virtual meetings
• Sanitizing, disinfecting, or cleaning procedures in place