Technical Writer

Application due 2022-06-01

• Engineering & Science
• Associate
• Harrisburg, North Carolina, United States

Technical Writer

KEYper® Systems, based in Harrisburg, NC designs and assembles electronic and mechanical key management solutions focused on Automotive customers.

KEYper® designs, installs, and supports a wide range of electronic key management hardware along with class leading software solutions that underpin the critical operations of some of America’s biggest companies as well as organizations across the world.

KEYper® Systems reports directly into Traka. Traka was originally the manufacturer of one of the world's first electronic key management systems in 1990 - they are now world leaders in innovative technology for sophisticated, intelligent key management systems and locker solutions. They operate in a wide variety of channel markets such as Government, MOD, Prisons, Fleet, Distribution Centers, and Data Centers etc.

KEYper and Traka are part of the ASSA ABLOY group, the world’s leading manufacturer and supplier of door opening solutions, meeting tough end-user demands for safety, security, and convenience. ASSA ABLOY, a 45 billion SEK organization, including Yale & HID, belonging to the Global Solutions division who offer a range of On Premises and Cloud solutions for the world around you.

KEYper is always looking for talented, passionate people who are curious and eager to do the best work of their lives at an innovative forward-thinking company. We offer a fun, supportive, collaborative workplace.

Our solutions and culture incorporate everyone's perspectives, so we never discriminate based on race, religion, national origin, gender identity or expression, sexual orientation, age, marital, or disability status.

Your Opportunity:

As an experienced Technical Trainer, Writer, and Illustrator within the R&D Team of KEYper Systems and reporting to the R&D Manager, you will maintain and develop both internal and external documentation materials as well as work on development tasks involving both new and existing products.

You will maintain and extend our existing range of technical documentation and training materials as well as play a pivotal role in delivering training courses on these products. We are looking for a talented, energetic team member with integrity and a desire to succeed in shaping our solutions for the future.

It will be your mission to:

• Write and maintain product support documentation for customers and internal staff
• Run training sessions and presentations for both internal and external customers
• Attend planning/briefing meetings
• Collaborate with developers and managers to clarify technical issues
• Liaise with subject matter experts including R&D and marketing specialists
• Organize information according to the user's needs
• Generate and prepare illustrations and/or graphics
• Index and cataloguing material
• Work on, manage and prioritize multiple projects simultaneously
• Create work schedules
• Publicize documents into and outside the business
• Create videos or other multimedia content for customers and staff
• Keep up to date with developments and enhancements in the products
• Any other duties required to assist in supporting the achievement of company objectives

Who You Are:

You will be analytical, proactive, and driven, with the ability to work to strict deadlines. You will also be able to proactively manage and document your own workload.

You will be self-motivated, trustworthy, honest, and willing to learn. You will have the ability to work on an individual basis and as part of a team with excellent communication and interpersonal skills with colleagues at all levels across the business.

The role also requires you to be self-motivated, enthusiastic, willing to learn, honest and trustworthy.

Essential skills and experience:

• Computer Literacy with the following software suites:
  • Microsoft Office and Adobe products such as InDesign/Photoshop/Illustrator
• Help Authoring Tool software such as RoboHelp
• CAD software such as Inventor/Solidworks or other similar software
• Experience with video production and associated software
• Experience/Interest in graphic/product design as it relates to the PDLC and beyond
• Previous training/education experience including LMS experience
• Management of workload and issue lifecycle with tools such as JIRA.

Functional Competencies:

• Able to work unsupervised ensuring work remains aligned with project plans and updates
• Ability to work across several projects simultaneously without loss of efficiency or productivity
• Ability to solve technical problems on own initiative once trained, tempered with a willingness to seek expert assistance when required.
• Ability to react quickly and appropriately to changing priorities and unexpected demands
• Flexibility and adaptability in tackling new tasks

Benefits:

• 11 paid holidays + 15 paid vacation days
• Company 401k match program (4.5%)
• Health, Dental, Vision, Life, & ADD Insurance
• Access to online benefits portal & ASSA ABLOY brand discounts
• High performance laptop
• Smart/Casual dress code
• Working from home opportunities

We are the ASSA ABLOY Group
Our people have made us the global leader in access solutions. In return, we open doors for them wherever they go. With nearly 51,000 colleagues in more than 70 different countries, we help billions of people experience a more open world. Our innovations make all sorts of spaces – physical and virtual – safer, more secure, and easier to access.

As an employer, we value results – not titles, or backgrounds. We empower our people to build their career around their aspirations and our ambitions – supporting them with regular feedback, training, and development opportunities. Our colleagues think broadly about where they can make the most impact, and we encourage them to grow their role locally, regionally, or even internationally.