Technical Writer (Entry-Level)

Build your future with Sovos.

If you are looking for an opportunity where career-minded professionals can achieve success while bringing their best and whole selves to work each day, Sovos may be the company you have been looking for. Employees at Sovos operate on the leading edge of digital technology while working to improve lives and the communities in which we live and work. When we say Solve Tax for Good, we mean For Good in every sense of the word. Our organizational commitment is to provide a place where employees can thrive and progress in their careers while having the support behind them that only a global company can offer.

Sound like this might be the opportunity you have been looking for?

Take a look at our career posting below. Don’t check all the boxes? Apply anyway! We are focused on hiring the right people, not the “right” resume.

It’s not about what you have done somewhere else, it’s all about what you are capable of doing here.

The Work You’ll Do:

As a tech writer at Sovos, you’ll help to build exceptional software experiences through user-centered content creation. With a passion for the written word and a knack for simplifying the complex, you’ll own the creation and maintenance of content that helps our users, partners, and team members be successful.

Ideally, you’ll have experience translating technical jargon into accessible and simple language, distilling usage data into actionable insights, and working in a supportive but fast-paced and dynamic environment. Most importantly, we hope you have a strong empathy for the user, a deep curiosity for finding where they might struggle, and an understanding of the importance of content in creating quality user experiences.

What are my responsibilities going to be, more specifically?

• Drive customer success and engagement through content that is tailored to each unique user base and the challenges they face
• Own the success of one or several help centers, leveraging analytics, user feedback and support ticket data to improve usability and effectiveness of content
• Write in-product content to drive customer behavior, like task success or adoption
• Create and publish release notes for several distinct software development teams, translating technical updates into outcome-focused announcements
• Drive adoption of new features through concise and actionable walkthroughs and announcements
• Ensure that all user-facing content is aligned with our global tone and voice
• Collaborate with Support, Product, Regulatory and other client-facing teams to ensure users are informed of outages, regulatory updates, and any other information that may impact the users’ success in using our software

What We Need From You:

• It’s not required, but we love to see experience in:
  • Creating training guides or help documentation for software users
  • Editing content to make it more accessible and easier to understand
  • Working closely with cross-functional teams
  • Producing quality content within a tight deadline
• An understanding of what accessibility means, and how it applies to user-facing content
• Writing samples demonstrating clear and concise content
• Enjoys finding the right words to communicate complex ideas simply
• Due to federal contracts - successful candidates must successfully pass a background check and drug test before hire

What Does Sovos Offer You?

The tools to enhance your life - because we want you to enjoy your life outside of work

Did you know that over 30% of our employees earned a promotion or job change In FY2020? That can happen because growth Is serious business here at Sovos, and we have the programs in place to make sure of it, including:

• Mentoring Programs
• Management Bootcamps and Development Trainings
• Yearly performance reviews where compensation and performance are assessed and rewarded generously
• Clear paths for growth within our roles (but we know that career development can be like a spider web, not a ladder - we give you the tools to move outside of your career as well!)

The tools to enhance your life - because we want you to enjoy your life outside of work

• Flexible Time Off
• Progressive Wellness Program
• Tuition Reimbursement
• Generous 401k Match
• Paid Family Leave
• Company-seeded and matched HSA (Health Savings Account)

Sovos is an equal opportunity employer committed to providing an environment that celebrates diversity and where equal employment opportunities are available to all applicants and employees. We do not discriminate against race, color, religions, national origin, age, sex, marital status, physical or mental disability, veteran status, gender identity, sexual orientation, or any other characteristic provided by law. At Sovos, all employees are encouraged to bring their whole selves to work. (this Is new - make sure to add It!)

Company Background

Sovos was built to solve the complexities of the digital transformation of tax, with complete, connected offerings for tax determination, continuous transaction controls, tax reporting and more. Sovos customers include half the Fortune 500, as well as businesses of every size operating in more than 70 countries. The company’s SaaS products and proprietary Sovos S1 Platform integrate with a wide variety of business applications and government compliance processes. Sovos has employees throughout the Americas and Europe, and is owned by Hg and TA Associates. For more information visit www.sovos.com and follow us on LinkedIn and Twitter.