Technical Writer, Data Center Engineering

• Degree in Computer Science, Mathematics, a related field, or equivalent experience
• 5+ years of experience using content publishing tools to write, format, manage, and publish high-quality content
• 3+ years of experience using Automated Version Controls Systems

Job summary
Amazon’s Data Centers are industry leading examples of innovation in the areas of space utilization, energy efficiency, and cost effectiveness. We are known for our speed to market and reliability. We are the global team responsible for the design and operation of critical industry leading Data Centre facilities throughout the world.

Our Product Engineering and Design Teams are on the forefront of creating and delivering the most innovative products to our customers; and are known for being diverse and upbeat while changing the face of Cloud Computing. We continue to grow and are looking for individuals that can support our speed to market, enjoy a challenge, and have a desire for professional growth and continuous learning. Amazon’s work environment is unique in every aspect and offers an exceptional opportunity for the right candidate. At Amazon we do highly support continued learning opportunities and focus on continued employee development.

Amazon has a global presence therefore domestic and international travel may be necessary. Team work is absolutely necessary for us to accomplish our goals. You will be working with internal groups as well as external suppliers and consultants including utilities, manufacturers, vendors, and contractors. If you are a creative, smart and driven individual that enjoys working with complex problems and in teams we want YOU!

We are looking for a technical writer to support data center design and products documentation, develop process documentation, and design and implement content management solutions using tools such as MadCap Flare or like. This includes gathering customer requirements, understanding the business needs, and designing solutions that meet them.

The ideal candidate shows serious obsession for customers. They have broad experience working on global, cross-functional content programs, and they have team leadership, program management, or project management experience. This person also has excellent written and verbal communication skills with demonstrated leadership in delivering business results while working in an ambiguous and rapidly changing environment. They have strong data analytics skills, and are comfortable working with Excel to identify trends and insights. Experience working within a team to deliver complex solutions is key.

Key job responsibilities

• Understands the Docs-as-Code approach towards technical documentation. Looks to automate documentation processes using git/ticketing systems and deployment pipelines.
• Publishes Markdown documents in Hugo (or similar static-site generators like Jekyll or MKDocs).
• Uses Pandoc (or other scripts) to produce documentation in both online and printed formats. (html or markdown to word and pdf)
• Confident in HTML/CSS and some knowledge of Javascript and possibly other languages such as Python/Ruby.
• Carries out standard proofreading / editing / writing duties. Writes for engineering audiences.
• Understands Content Management systems, taxonomies, the use of tags, categories and labels.
• Able to integrate documentation workflows with Jira / other ticketing tools (IMPORTANT).
• Knows AWS suite of products; EC2, S3, AWS Amplify, CodeCommit, Cloudfront.
• Provide and implement an industry-standard XML authoring system/content management solution for managing and maintaining all data center specific design and product documentation
• Support efficient and effective authoring by making it possible to reuse content across different design types
• Support document change process and periodic release of design documentation
• Implement document template and standardization across entire data center infrastructure product line
• Manage central repository for all technical documentation, access control etc.
• Develop and manage graphical user interface to overlay over content databases
• Independently follow designs and standards to develop and deliver conceptual, how-to, and API reference docs for AWS products
• Support release management team with quarterly publication of basis of design (BoD) documents.
• Developing and setting standards for engineering document control, and best practices. Drives process improvements across multiple organizations
• Controlling the numbering, naming, filing and formatting of all documents issued
• Work on concurrent projects in multiple geographical locations
• Work with internal Civil, Structural, Architectural, Mechanical, Electrical, Plumbing (CSAMEP) design teams for product and BOD document content
• Ability to write example code: Python, C++, R, or another programming languges
• Experience working with XML, markdown, rst, or other markup languages
• Familiarity with using and following a style guide
• Experience with cloud computing/web services or related areas
• Experience blogging or creating websites
• Experience fixing customer tickets, GitHub pull requests and issues, or an equivalent workflow for incident management
• A proactive and open-minded attitude to resolving problems and delivering results
• Strong written and verbal communication skills
• Strong troubleshooting skills
• Strong interpersonal skills
• Strong attention to detail
• Ability to thrive in a fast-paced, ever-changing environment

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.