Technical Systems Analyst - Engineering

Your journey to building a better world starts here!

WHO WE ARE
We help our customers deliver products that have a profound impact on people’s lives. From ultrasound units and 3D printing to network security applications and in flight Wi-Fi, we help create products that build a better world. Now, more than ever, we are making an impact on the world as we support products used in the fight against COVID-19.

We’re a global team of over 19,000 Engineering, Manufacturing, Supply Chain and Aftermarket Service experts that partner with our customers to bring their products to life through inspired innovation and world-class customer service. Whether you’re looking to start, make a change, or advance your career, find your path at Plexus and leave your mark on the world around us.

WHY YOU WILL LOVE IT

Engaging and challenging projects that fulfill and develop you. People that support and inspire you to realize your full potential. A workplace centered on collaboration and integrity. At Plexus, we’re at our best when opportunities are met with passion, open communication and teamwork.

HOW YOU WILL DO IT

As a Technical Systems Analyst - Engineering , you will serve as the Voice of IT as it relates to application ownership by converting business requirements into detailed system requirements and conceptual designs, creating and executing unit/module tests for solutions, managing the system lifecycle and supplier relationship for applications, and providing Customer Service Excellence while supporting and improving the solutions.

Key Job Accountabilities:

• Contribute as a global team member, or lead team member, to develop enterprise solutions. Represent technical solutions by collaborating with all IT Teams (e.g. Infrastructure, Development, Service Desk) to ensure the solutions meets design expectations.
• Exercise tool knowledge related to assigned area to provide Level 3 End User support for escalations (including authoring of PDUs), while ensuring that annual objectives are met, IT Principles/Procedures are followed, and IT Service Levels (SLAs) are attained. Perform system monitoring trend analysis to make product improvement recommendations.
• Create and deliver to application roadmap (technical and functionality based on priorities identified by Business Systems Analysts), including focus on technology, upgrades, and decommissions. Actively participate in or lead Supplier Business Reviews (SBRs) and other continuous improvement related meetings with suppliers, while driving and communicating the outcomes and actions.
• Coordinate project delivery by using database knowledge to drive the design or review of test cases, participate in design reviews and walkthroughs to communicate systems designs, and perform/coordinate module and unit testing.
• Work with business analysts to develop detailed system requirements (SRS) and screen mockups, followed by articulating those into conceptual system designs to be communicated to Analyst/Programmers. Manage the priority of demands to map them appropriately into an application-focused functionality roadmap.

Additional Accountabilities:

• Lean and Continuous Improvement: Actively participate in lean and continuous improvement activities, including gemba walks, kaizen events, training, etc.
• Regulatory Compliance: Ensure that solutions support Plexus and customer policies surrounding key controls and compliance, such as SOX, ITAR, EAR, FDA, and others as appropriate.
• User Access/Security: Establish and maintain user access/role to approved applications and external customer access in accordance with existing procedures including, but not limited to, Segregation of Duties (SOD).
• Technical Currency: Remain current on Plexus business, industry and IT technology trends in order to provide forward looking solutions.

Education/Experience Qualifications:

• A minimum of a Bachelor’s degree is required.
• Four (4) years of related experience is required.
• Experience in computing systems or IT support is highly desirable.
• Analytical mindset and good problem solving skills.
• Proficiency with computing systems as required for this position; computing skills such as data analysis techniques or database query abilities are preferred.

An equivalent combination of education and experience sufficient to successfully perform the key job accountabilities may be considered.

This document does not represent a contract of employment and is not intended to capture every possible assignment the incumbent could be asked to perform.

Some offers of employment are contingent upon successfully passing a drug screen and upon completion of a confidentiality agreement.

Our Values and How We Lead behaviors guide our processes. Plexus does not make employment decisions based on race, color, religion, national origin, sexual orientation, gender identity, disability, or veteran status. We are proud to be an Equal Opportunity Employer (EOE) and encourage all to apply today!

Globally, our policy is to recruit people from wide and diverse backgrounds. However, our company does not typically undertake sponsorship, including for H-1B, TN, and other nonimmigrant visas. Additionally, certain positions require access to controlled goods and technologies subject to the International Traffic in Arms Regulations (ITAR) or Export Administration Regulations (EAR). Applicants for these positions may need to be “U.S. persons.” “U.S. persons” are generally defined as U.S. citizens, nationals, lawful permanent residents (or, green card holders), individuals granted asylum, and individuals admitted as refugees.