Technical Support Specialist, Report Designer (Hybrid)
- Full-Time
- Atlanta, GA
- Meditech
- Posted 2 years ago – Accepting applications
The Technical Support Specialist, Report Designer at MEDITECH trains and educates customers on our Report Designer tool and assists with various reports for customers. As a member of our Client Services team, your job would involve:
Answering incoming queries from customers
Helping new and migration customers during the implementation process to determine what reports are needed for Go-LIVE
Performing ongoing education with existing customers via the telephone, in person training or online seminars
Ensuring all education follows Best Practices to achieve optimal workflow
Helping customers design and create their system
Reading and understanding data structures to assist in finding data needed for custom reporting
Reviewing how and where data is stored internally within the applications
Viewing standard reports and procedures to assist in finding how data is populated or compiled on standard screens throughout the system
Reviewing custom code and crash screens to determine issues within custom reports
Troubleshooting, researching, and solving software problems and customer issues
Taking requests for system enhancements or modifications
Explaining new software updates and changes to customers and advising on proper system setup
Updating documentation, participating in group projects and training coworkers
Organizing, planning, and completing projects efficiently and in accordance with quality standards
Assisting with interpreting and providing solutions/compliance to regulatory events
Assisting with quality assurance
Writing, editing, and updating educational materials to promote MEDITECH’s products, their latest features, and benefits
Prioritizing, researching, and recognizing priority event concerns
Traveling 10-15% of the time, anywhere within the United States and Canada
Bachelor’s or associate degree with coursework in a computer programming-related field (i.e., Computer Science, Mathematics, Engineering), or background in economics, music theory or equivalent
Exceptional written and verbal communication skills
Strong technical aptitude
Exceptional project management and organizational skills
Ability to work independently and as part of a team
Ability to multi-task in a fast-paced environment
Strong analytical and problem solving skills
Ability to foster strong, positive relationships
Excellent customer service skills
COVID-19: This position requires that you have received a COVID-19 vaccination unless you have a valid religious, medical, or pregnancy-related accommodation.
In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire. MEDITECH will not sponsor applicants for work visas.