Technical Support Specialist

Role Description:

Good candidates for a Technical Support Specialist role at Inside Real Estate thrive in an energetic, fast-paced environment. If you excel at figuring out logic puzzles or love using technology to solve real-world problems like logistics nightmares (organizing sports tournaments or planning long road trips with multiple vehicles), then we bet you have the right stuff. If your comfort zone is facing new, unique errors and figuring out the solution collaboratively with the customer, this could be your dream job. Our team loves to learn new things, solve problems and enjoys the challenge and thrill of working through all the technical kinks. Navigating, troubleshooting, researching and documenting solutions is all a part of the fun.

A Technical Support Specialist is responsible for:

• Develop new skills and become a deep subject matter expert in Inside Real Estate technology.
• Help find solutions to our customers’ toughest technical and business questions.
• Own customer issues, from start to finish.
• Serve as the customer’s primary point of contact.
• Author content in our customer community and knowledge base.
• Help customers configure and administer Inside Real Estate products.
• Responding to inbound calls, emails, and live chats during dedicated business hours
• Providing outstanding customer service in all channels
• Display professional written and verbal correspondence
• Resolving complaints and problems efficiently and with urgency

Requirements

Requirements:

• This role will be physically located in our office in Carlsbad, CA
• Four year technical degree (Computer Science, IS, or related) or 2-4 years related customer support experience.
• Proven ability to exercise judgment to deliver superior customer service.
• Keen problem solving with a unique ability to think on your feet.
• Self-starter and comfortable taking the initiative.
• Ability to analyze software performance and functionality in SaaS web/mobile environments.
• Experience with other technology to include; Salesforce, Wordpress, Intercom, JIRA, and Slack.
• Intellectually curious with a strong desire to see things to resolution.
• Adaptable to change and able to quickly learn new tools and technologies.
• Strong organizational and time management skills.
• Familiarity with SaaS solutions and enterprise-level customers a plus.
• General understanding of the Real Estate Industry preferred
• General understanding of iOS and Android devices preferred

Benefits

• Potential for growth
• Exciting/energetic work environment and fun, creative culture
• Health insurance, Dental and 401k matching
• Paid Holidays and Paid Time Off