Technical Support Analyst (Remote-Homebased Worker)

The world isn’t standing still, and neither is Allstate. We’re moving quickly, looking across our businesses and brands and taking bold steps to better serve customers’ evolving needs. That’s why now is an exciting time to join our team. You’ll have opportunities to take risks, challenge the status quo and shape the future for the greater good.

You’ll do all this in an environment of excellence and the highest ethical standards – a place where values such as integrity, inclusive diversity and accountability are paramount. We empower every employee to lead, drive change and give back where they work and live. Our people are our greatest strength, and we work as one team in service of our customers and communities. Plus, Allstate is changing how, when, and where we work-to lead us boldly into our future. We're empowering our employees to create better ways of working through more intentional use of communication and collaboration practices, processes and tools.

Everything we do at Allstate is driven by a shared purpose: to protect people from life’s uncertainties so they can realize their hopes and dreams. For more than 89 years we’ve thrived by staying a step ahead of whatever’s coming next – to give customers peace of mind no matter what changes they face. We acted with conviction to advocate for seat belts, air bags and graduated driving laws. We help give survivors of domestic violence a voice through financial empowerment. We’ve been an industry leader in pricing sophistication, telematics, digital photo claims and, more recently, device and identity protection. We are the Good Hands. We don’t follow the trends. We set them.

Job Description:

The successful candidate will be a part of a team that supports various technology solutions within the Allstate Agency environment. He/She will be accountable for technical troubleshooting on unmanaged desktop computers, mobile devices and peripheral devices. The candidate will also assist in agency wide technology deployments in support of the agency desktop and Integrated Service ecosystems.

The Systems Analyst (SA) creates high-level technical designs for moderate to complex projects and maintenance efforts by analyzing requirements and systems architecture, collaborating with technology partners and adhering to tool standards with little assistance. The SA assesses, documents, and mitigates design constraints and/or risks and performs design reviews to develop and support optimal IT solutions.

Responsibilities include (but are not limited to):

• Identifying systems and technical constraints, potential technology risks, and document possible mitigation strategies for moderate complexity projects
• Understanding technical details, integration, and functions of an application, hardware and/or software within a team; documents and share best practices
• Working with Business Analysts to write functional designs, and understand business requirements and process flows
• Utilizing ITIL framework and KCS methodology to provide 3 Level of support for wide range of Agency technology solutions
• Investigating trends and flaws in a complex technology environment
• Understanding of standards and trends in modern consumer technology

The ideal person will be able to demonstrate the following competencies:

• Can focus on affordability, innovation and extraordinary customer service
• Capable of Building, cultivating, and maintaining long term relationships with business partners
• Has the ability to practice alignment to achieve common purpose

Hours of work:

• 8am to 4pm Monday to Friday
• Flexibility to meet business needs as required

Essential criteria:

• Must be available for rotation (if not a promotion); and
• Must have good attendance and a clean disciplinary record; and
• Have a minimum of 6 months experience in supporting Agency users
• Must have desktop and application technical knowledge
• Must present working knowledge of ITIL and KCS

**Applications will also be considered from candidates that do not meet the Band criteria but can clearly demonstrate that they meet all of the other essential criteria for the role**

Desirable Criteria:

• Understanding of Scrum/Agile
• Experience working with CSM solutions
• Experience working with Allstate agencies and on agent facing projects
• Experience with integrated testing

Travel requirements:

• Flexibility required to meet business needs
  

On-call Requirements:

• Flexibility required to meet business needs

Notes:The preceding description is not designed to be a complete list of all duties and responsibilities. May be required to perform other related duties as assigned. Regular, predictable attendance is an essential function of this job. Compensation Data

The salary range for this level position is $50,000 - $65,000 based on skills and experience.

The candidate(s) offered this position will be required to submit to a background investigation, which includes a drug screen.

Good Work. Good Life. Good Hands®.

As a Fortune 100 company and industry leader, we provide a competitive salary – but that’s just the beginning. Our Total Rewards package also offers benefits like tuition assistance, medical and dental insurance, as well as a robust pension and 401(k). Plus, you’ll have access to a wide variety of programs to help you balance your work and personal life - including a generous paid time off policy. For a full description of Allstate’s benefits, visit allstate.jobs/benefits

Learn more about life at Allstate. Connect with us on Twitter, Facebook, Instagram and LinkedIn or watch a video.

Allstate generally does not sponsor individuals for employment-based visas for this position.

Effective July 1, 2014, under Indiana House Enrolled Act (HEA) 1242, it is against public policy of the State of Indiana and a discriminatory practice for an employer to discriminate against a prospective employee on the basis of status as a veteran by refusing to employ an applicant on the basis that they are a veteran of the armed forces of the United States, a member of the Indiana National Guard or a member of a reserve component.

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